The Member Mobile App is a white-label mobile app for your customers, available on Google Play and the App Store, allowing users to make bookings, process payments, and more.
It offers a convenient smartphone experience, improves user engagement, and elevates your brand with customizable branding, including your logo, colors, and push notifications.
A Member Mobile App add-on also includes free usage of Room Display and Reception apps.
How to get Member Mobile App
Prerequisites
An account with Apple Developer for the organization.
Transparent 72x72px app logo in SVG format without a background. Google and Apple requirements
Purchase Member Mobile App add-on
Go to the Network settings page > Member mobile app. Follow the steps on the screen to upload your foreground graphic, the background color, and pass your Apple Developer's account details.
Submit the form.
Receive an email confirming that your mobile apps are published.
The apps are published with the following mobile release, which is scheduled to happen once a month. If the mobile app has been rejected, we'll resubmit it to Apple and Google within 48 hours.
When publishing apps, we use template descriptions, keywords, and screenshots for the initial app listing. Once published under your brand, you can update the listing as needed.
Prepare for submission
To ensure your mobile apps are approved by Google and Apple from the first time, it's important to have a well-prepared app with engaging and interactive content. Follow these steps to streamline the submission process:
Add a privacy policy and terms of use.
Create a post on the Feed page with images and text. This could be a message to welcome your first members.
Create an upcoming event on the Events page with a description and cover photo. The event can be scheduled for any future date, and you can always edit or delete it after your apps are published.
Complete the Information page with photos of your space, a description, contact details, location schedule, and any other relevant information.
Prepare your Apple Developer account for the mobile app submission. Make sure to:
Accept Apple Developer membership and have it active.
How to access member mobile app
Once you receive confirmation that the member mobile app has been published, your customers can access the member mobile app in several ways:
Via the landing page
Your landing page will automatically be updated to include direct links to the app on both the App Store and Google Play.
Via email
If a customer has already downloaded a member mobile app to their smartphone, they will be automatically redirected there from the emails they receive from the app (e.g. when invited to join, receive an invoice, etc.)
Via marketing channels
Share direct links to download the member mobile app on App Store or Google Play through your website, social media, or advertisements. Check out Spacebring’s tips on promoting member web portal and mobile app.
Direct sharing
Provide the link directly to new customers who want to book a resource or access your services via the member mobile app.
To download the member mobile app, your device must have Android 8.0 or higher, or iOS 15.1 or later.
Learn how to navigate member mobile app.
How member mobile app works
White-labeled and customizable: The Member Mobile App is a fully white-labeled mobile application, allowing admins to enhance brand presence with custom logos, colors, and push notifications.
Accessible on Google Play and the App Store: The app is available for download on both platforms, providing public access for users to engage with your services.
Mobile-optimized experience: Designed specifically for mobile devices, the app mirrors the member web portal, offering the same functionality, but optimized for smartphone use.
Seamless user experience: Users can make bookings, payments, join events, and access all services available on the member web portal directly from their smartphones.
Administrator use: Administrators can access the member mobile app as a user at any time to experience the app's interface and functionality firsthand.
Helpful links
Learn how to customize member mobile app
FAQ
How can I test the mobile app before the release?
How can I test the mobile app before the release?
To get a firsthand experience of how the mobile apps look and function, we recommend downloading and testing the apps of our customers. You can find the download links at the bottom of their respective landing pages. For example, explore the mobile apps for FoundrSpace Coworking or Hatch Coworking.