Reception is an app for visitor check-in and check-out, speedy registration for unexpected visitors, and collecting contacts of walk-ins.
How to get Reception
Prerequisites
Supported tablet devices:
A minimum screen size of 7 inches.
Support Google Play (for Android) or the App Store (for iPadOS).
Android 8.0 or above, iOS/iPadOS 15.1 or later.
The Visitors module is enabled and configured for the location.
Purchase Reception add-on
If you have a Member Mobile App add-on, Reception is included for free in your subscription.
How to access Reception
Log in to and set up Reception
Once you've got a Reception add-on, download it to your tablet by following these links:
Open the app and press
Log in.
Log in with the account of an administrator for the location where you want to enable Reception.
Select your network and relevant location.
Once selected, the screen with the check-in and check-out options will appear for you to invite visitors for registration.
To prevent strangers from shutting down the app and reopening your tablet, set up Guided access on iPad or Screen pinning on Android tablets.
Exit Reception
Turn off the Guided access on iPad or Screen pinning on Android.
Close the app by swiping it up and off the screen.
Log out of Reception
To log out from your current account on Reception:
Close Reception by swiping it up and off the screen.
Reopen it.
Tap the
(...) Morebutton in the top right corner >Log out.
How Reception works
Express check-in for preregistered visitors: Visitors preregistered by members check in within seconds by entering their visit code. Their host instantly receives a notification, creating a smooth, hassle-free experience for everyone without needing a receptionist present.
Self-service registration for unregistered visitors: Visitors who weren't preregistered can quickly register themselves using a self-service tablet and request a visit from the host they came to. Their host is notified right away, preventing reception bottlenecks and reducing wait times.
Visitor check-out for tracking limits: Visitors can check out through the Reception app, allowing administrators to track visit durations and enforce any visitor limits you set for your space.
Contact collection: Apart from visitors, Reception helps you capture contact details from walk-ins so you can grow your lead and marketing database without losing any valuable connections.
Custom branded experience: Reception features your logo, brand colors, and location photo, creating a sleek, professional first impression for every visitor coming to your space.