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Understand media formats
Understand media formats
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Your app supports various video and image formats.

The maximum size of a media attachment is 50 MB.

Icon (Web App)

Format

JPEG, PNG, or another raster graphic format supported by your device

Dimensions

512 × 512 px (1:1 ratio)

Your app owner can upload your web app logo on (...) More > Network Settings > General page.

Your web app icon will scale to appear on the login page, all web app pages on desktop, browser tab favicon, web app shortcut icon on mobile and desktop devices, and web push notifications.

Since the favicon is tiny (16 × 16 px), we recommend against using text or small detail on your app icon.

A border radius of up to 100% will apply to some instances, so make sure to design your icon so that no important detail is cropped.

Icon (Mobile App)

Format

Transparent SVG file without a background

Dimensions

72 × 72 px (1:1 ratio)

We generate iOS and Android icon sets based on your vector icon during your mobile app development.

We recommend you use the same icon for web and mobile apps and consider Apple's App Icon Design and Google Play Icon Design specifications.

Cover Photo (Rooms, Desks, Offices, Events, Benefits, Shop Product)

Format

JPEG, PNG, or another raster graphic format supported by your device

Dimensions

1600 × 800 px (2:1 ratio)

Size

up to 50 MB

Cover photos appear uncropped on buttons and details pages. Only one cover photo per item is supported.

Cover Photo & Video (Location Information)

Format

JPEG, PNG, MP4, or other photo or video format supported by your device

Dimensions

any, preview covers 1600 × 800 px (2:1 ratio)

Size

up to 50 MB

Media is uploaded uncropped and can be viewed in full size by tapping. The preview container is 1600 × 800 px. Multiple photos and videos can be uploaded on the Information page.

Media Attachments (Feed, Support, Guides)

Format

any image or video format supported by your device

Dimensions

any

Size

up to 50 MB

Feed posts, guides, and support tickets support unlimited media attachments.

Media attachments may be cropped to fit the screen on Feed. Tapping on the attachment opens an uncropped full-screen view.

Files and Media Attachments (Chats, Community)

Format

any image, photo, video or any other files (PDF, DOC)

Dimensions

any

Size

up to 50 MB

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