The member web portal and mobile app let users book, access services, and stay connected with your space on the go. This guide covers how to log in and log out from both platforms.
Navigate member web portal
Log in to member web portal
To log in, users open the member web portal via the link and do the following:
Tap
Log intop right.
Enter a valid email address and press
Continue.
Enter the six-digit one-time login code sent to the email entered in the previous step.
The onboarding process will be initiated for new users while existing users will be redirected to the member web portal immediately.
Log out from member web portal
To log out from the member web portal, users do the following:
Go to the Account page by clicking on the icon with your photo, name initials, or "Person" icon.
Click (...) menu top right >
Log out.
Navigate member mobile app
Log in to member mobile app
To log in, users open the member mobile app and do the following:
1. Tap Log in top right.
2. Enter a valid email address and press Continue.
3. Enter the six-digit one-time login code sent to the email entered in the previous step.
The onboarding process will be initiated for new users while existing users will be redirected to the member mobile app immediately.
Log out from member mobile app
To log out from the member mobile app, users do the following:
Go to the Account page by clicking on the icon with the "Person" icon bottom right.
Click (...) menu top right >
Log out.
FAQ
What should I do if I or my customer cannot log in?
What should I do if I or my customer cannot log in?
If you or your customer are facing an issue with logging in, make sure to check the following:
Double-check the correctness of the entered email address. If you made a mistake, press
Wrong email?and make the correction.If you try to log in by entering an incorrect confirmation code 5 times within 20 minutes, you will see an error message about too many login attempts. The app then automatically blocks further login attempts for 20 minutes starting from the first failed attempt. To log in successfully, wait for 20 minutes and try to log in again by entering your email address and the correct confirmation code that arrives upon typing it.
If you are not receiving emails with an OTP code from the app, follow these email delivery troubleshooting steps.