Understand the customer journey from sign-up to managing their accounts on the member web portal and mobile app to better support your community.
Log in and create your profile
To log in, users open the member web portal or mobile app and do the following:
Tap
Log intop right.
Enter a valid email address. By clicking
Continue, users automatically agree to your organization’s privacy policy.
Enter the six-digit one-time login code sent to the email entered in the previous step.
The confirmation code will be valid for 10 minutes.
4. After logging in, users gain full access to view your member web portal’s and member mobile app's pages and pricing.
5. To accept your terms of use, users select a service, such as a desk booking or order a shop product. To proceed, they enter their full name and accept your terms of use. If the action involves a payment, they also optionally provide billing details.
Terms of use acceptance is required for all actions that create mutual obligations or liabilities, such as bookings and product orders, even if no payment is required.
6. Users can add personal details to their accounts by clicking on the "Complete your profile" banner, located at the top of the page for their convenience.
After filling out their details, users presses Save and the prompt will disappear.
How users log out
Go to the Account page by clicking on the icon with your photo, name initials, or "Person" icon.
Click (...) menu top right >
Log out.
FAQ
What should I do if I or my customer cannot log in?
What should I do if I or my customer cannot log in?
If you or your customer are facing an issue with logging in, make sure to check the following:
Double-check the correctness of the entered email address. If you made a mistake, press
Wrong email?and make the correction.If you try to log in by entering an incorrect confirmation code 5 times within 20 minutes, you will see an error message about too many login attempts. The app then automatically blocks further login attempts for 20 minutes starting from the first failed attempt. To log in successfully, wait for 20 minutes and try to log in again by entering your email address and the correct confirmation code that arrives upon typing it.
If you are not receiving emails with an OTP code from the app, follow these email delivery troubleshooting steps.