Sometimes your members may not be receiving emails from the app. We've gathered some tips to help you troubleshoot delivery issues with invitations to join locations and invoices.
Invitations to Join
If a member cannot find the email invitation, go to Community > select the member > inspect the "Invitation" section.
You will see a "The invitation to...couldn't be delivered.." error message if the email wasn't delivered successfully. If you do not see an error message, your app has successfully delivered the email, and the issue is on the side of the member's email inbox.
If you see an error, follow these steps:
Make sure the invitee's email address is correct. If you made a typo, delete the member using the
Deletebutton and reinvite with the correct email.If the email address is correct, the member's email service provider rejects Spacebring emails. Sometimes corporate email inboxes have specific policies to restrict emails from new senders. Ask your member to contact their IT team if their email system is flagging Spacebring emails. They may want to check that emails from [email protected] are allowed.
If you're on the Enterprise plan, contact us to configure a custom MAIL FROM address for your account. After this, the emails will be sent from your custom email address. In some cases, this may help resolve delivery issues.
Once your member resolves the issue, use the Resend Invite button to send the invitation again.
If you do not see an error, try these tips:
Ask the member to check spam folders and other email filters, just in case emails from your app are being sent there by mistake.
Ask the member to allow emails from your app ([email protected]) as described in point 2 above.
Invite the member using their alternative secondary email address, such as @gmail.com or @hotmail.com.
Invoices
If a member cannot find the invoice sent to the email, try the following:
Ask the member to check if they are looking for invoice in the correct inbox. Members can always check under what email they have a registered account in the app on the Account page.
Double-check if the invoice was sent. Send an invoice
For company invoices, ensure that the company manager is selected and has a valid email address. Select company managers
Login codes
If a user is not receiving the OTP code to log in, ask them to do the following:
Check the "Promotions" or "Spam" folders and any other email filters as the emails may be getting redirected there by mistake.
Get in touch with their email service provider for guidance to allow emails from [email protected].
If the user has already logged in on another device, the login code is sent as a push notification to that device as well.