App users may encounter some technical issues that we are aware of and are working on resolving or have already resolved. This help document provides you with the exact steps on how to proceed in case you face such an issue.

Issue status: Planned

On daylight saving days, room bookings appear misaligned with the timeline on the left of the calendar and show up as starting an hour later or earlier. This is a visual issue only and does not affect the actual booking times shown on the booking itself, booking creation or management. The bookings are only incorrectly positioned in relation to the timeline on the left of the calendar.

This is a known issue and affects 2 days per year (daylight saving days) and is planned for resolution.

Issue status: Resolved. Update mobile apps to the latest 4.8.4 version.

In 4.8.3 app version, the visitor display does not show the location photo in the background. Instead, it has a blank white background. The issue doesn't affect the functionality of the visitor display in any way, only its visual appearance.

The issue has been resolved in the 4.8.4 mobile app version. We are aware of this issue and are working on resolving it.

In some iOS apps in the 4.7.14 version, room photos and names are not properly aligned at the top of the rooms' booking calendar. However, the visual inaccuracy doesn't prevent users from booking rooms since all timeslots are well-visible and bookable. Users are also able to open each room's calendar separately by pressing the room's title or view the information about a particular room and its full-size photo by pressing either the "Information" icon or the room's photo, even if the "Information" icon is a slightly cut.

The issue has been resolved. Update mobile apps to the latest version.

After an administrator is removed from the Community and becomes a nonmember, they may still see a badge with the number of new unprocessed support tickets on the Support page. Despite a badge being shown to them, while opening the Support page, they do not see any support tickets and have access to this page only as nonmembers.

This issue is not limited to the Support page, former administrators may similarly see badges with numbers on other app pages, too.
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We are aware of this issue and are currently working on resolving it.

When the visitors receive an invitation via email, they can see View Details button. By pressing it, they are navigated to the app, but there are no visit details shown.

We've resolved the issue and now all visitors can access the visit information. If you still still this issue, you need to update your mobile apps to the latest version.

Issue status: Impossible to fix due to limitations on iOS and Android.

On the web app, past events display greyed-out cover images, while on Android and iOS, all event cover images for past events remain colorful. This difference is due to technical limitations on mobile devices, which prevent us from showing greyed-out images for past events.

This is a known issue, and unfortunately, we cannot fix it at this time because the limitation lies within the Android and iOS platforms.