App users may encounter some technical issues that we are aware of and are working on resolving or have already resolved. This help document provides you with the exact steps on how to proceed in case you face such an issue.

Issue status: Resolved. Ask the customer to update the member mobile app to version 4.8.10

We've identified and fixed an issue where extra symbols, like  , were automatically added to feed posts. This happened as a result of our recent change - New feed post editor. The new editor was live on the admin dashboard and member web portal, but wasn't supported on the member mobile app yet, which is why you could see some formatting issues on mobile. This was resolved in 4.8.10 mobile app version release, which supports the new editor.

Issue status: The issue is anticipated. Customers must use the member web portal under their custom domain or spacebring.com domain

Customers who have a custom domain set up for the member web portal can no longer access the web app via the legacy domain andcards.com. Attempting to do so will result in a "404: DEPLOYMENT_NOT_FOUND" error in the browser. Going forward, you need to access the member web portal only under your custom domain or the spacebring.com domain.

After andcards rebranding into Spacebring, we continued to support the member web portals under the andcards.com domain for some time with a redirect being set to the spacebring.com domain for some time. However, since our andcards.com domain is now a legacy domain, we no longer support it.

Users aren't affected because, by default, they receive the link to your the member web portal under your custom domain from the beginning.

To resolve the issue, open your member web portal through your custom domain or spacebring.com domain and log in with your email address.

Issue status: The issue is anticipated, and starting January 1, all future invoices issued with the subscription will correctly display under the month for which they are created.

Administrators can notice that the quantity and volume of the invoices on the Analytics page in Spacebring have shifted over the past months. For example, the "Invoices" dashboard can show the quantity of the issued invoices in December under the "November" month. The reason behind this is that there is a change in the way invoices are issued and counted on the Analytics page.

How it was before December 1, 2024: the "Invoices" dashboard reflected the number of invoices by the issue date. For example, an invoice issued in October will be included in the October column on the "Invoices" dashboard.
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​Also, all invoices issued with the subscription always had different invoice creation and issue dates. The reason for this is that the invoice for the next month was always created as a draft for the current month (it was called an "Active" invoice). Therefore, the creation date could be October 1, while the issue date is November 1 when the customer has to pay for the subscription.

How it works from December 1, 2024: the "Invoices" dashboard shows the number of invoices by their creation date. For example, if an invoice was created (but not issued yet) in October, it'll be shown under the "October" column on the "Invoices" dashboard. That's why, for example, all invoices for November that customers received during November are calculated now under October month since technically they were created in October.

Additionally, all invoices created with the subscription renewal have the same creation and issue date now. Starting from January 2025, you'll see invoices issued for January under the "January" column on the "Invoices" dashboard, and so on.

How to see the amount and revenue of the December invoices and for prior periods: create the "Invoices" report > enable the "Issue date" filter > set the necessary issue date range.

This way, you can download a report that shows a list of the invoices issued during the specified period and check their volume.

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