App users may encounter some technical issues that we are aware of and are working on resolving or have already resolved. This help document provides you with the exact steps on how to proceed in case you face such an issue.

Issue status: Planned

On daylight saving days, room bookings appear misaligned with the timeline on the left of the calendar and show up as starting an hour later or earlier. This is a visual issue only and does not affect the actual booking times shown on the booking itself, booking creation or management. The bookings are only incorrectly positioned in relation to the timeline on the left of the calendar.

This is a known issue and affects 2 days per year (daylight saving days) and is planned for resolution.

In some iOS apps in the 4.7.14 version, room photos and names are not properly aligned at the top of the rooms' booking calendar. However, the visual inaccuracy doesn't prevent users from booking rooms since all timeslots are well-visible and bookable. Users are also able to open each room's calendar separately by pressing the room's title or view the information about a particular room and its full-size photo by pressing either the "Information" icon or the room's photo, even if the "Information" icon is a slightly cut.

The issue has been resolved. Update mobile apps to the latest version.

After an administrator is removed from the Community and becomes a nonmember, they may still see a badge with the number of new unprocessed support tickets on the Support page. Despite a badge being shown to them, while opening the Support page, they do not see any support tickets and have access to this page only as nonmembers.

This issue is not limited to the Support page, former administrators may similarly see badges with numbers on other app pages, too.
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We are aware of this issue and are currently working on resolving it.

Issue status: Impossible to fix due to limitations on iOS and Android.

On the web app, past events display greyed-out cover images, while on Android and iOS, all event cover images for past events remain colorful. This difference is due to technical limitations on mobile devices, which prevent us from showing greyed-out images for past events.

This is a known issue; unfortunately, we cannot fix it now because the limitation lies within the Android and iOS platforms.

Issue status: The issue is anticipated, and starting January 1, all future invoices issued with the subscription will correctly display under the month for which they are created.

Administrators can notice that the quantity and volume of the invoices on the Locations > Analytics > Invoices page have shifted over the past months. For example, the "Invoices" dashboard can show the quantity of the issued invoices in December under the "November" month. The reason behind this is that there is a change in the way invoices are issued and counted on the Analytics page.

How it was before December 1, 2024: the "Invoices" dashboard reflected the number of invoices by the issue date. For example, an invoice issued in October will be included in the October column on the "Invoices" dashboard.
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​Also, all invoices issued with the subscription always had different invoice creation and issue dates. The reason for this is that the invoice for the next month was always created as a draft for the current month (it was called an "Active" invoice). Therefore, the creation date could be October 1, while the issue date is November 1 when the customer has to pay for the subscription.

How it works from December 1, 2024: the "Invoices" dashboard shows the number of invoices by their creation date. For example, if an invoice was created (but not issued yet) in October, it'll be shown under the "October" column on the "Invoices" dashboard. That's why, for example, all invoices for November that customers received during November are calculated now under October month since technically they were created in October.

Additionally, all invoices created with the subscription renewal have the same creation and issue date now. Starting from January 2025, you'll see invoices issued for January under the "January" column on the "Invoices" dashboard, and so on.

How to see the amount and revenue of the December invoices and for prior periods: create the "Invoices" report > enable the "Issue Date" filter > set the necessary issue date range.

This way, you can download a report that shows a list of the invoices issued during the specified period and check their volume.