App users may encounter some technical issues that we are aware of and are working on resolving or have already resolved. This help document provides you with the exact steps on how to proceed in case you face such an issue.
Customers cannot access their web app under the legacy domain andcards.com
Issue status: The issue is anticipated. Customers must use the member web portal under their custom domain or spacebring.com domain
Customers who have a custom domain set up for the member web portal can no longer access the web app via the legacy domain andcards.com. Attempting to do so will result in a "404: DEPLOYMENT_NOT_FOUND" error in the browser. Going forward, you need to access the member web portal only under your custom domain or the spacebring.com domain.
After andcards rebranding into Spacebring, we continued to support the member web portals under the andcards.com domain for some time with a redirect being set to the spacebring.com domain for some time. However, since our andcards.com domain is now a legacy domain, we no longer support it.
Users aren't affected because, by default, they receive the link to your the member web portal under your custom domain from the beginning.
To resolve the issue, open your member web portal through your custom domain or spacebring.com domain and log in with your email address.
Administrators can always find a link to the member web portal in Spacebring.
Room bookings misaligned with calendar timeline on daylight saving days
Issue status: Planned
On daylight saving days, room bookings appear misaligned with the timeline on the left of the calendar and show up as starting an hour later or earlier. This is a visual issue only and does not affect the actual booking times shown on the booking itself, booking creation or management. The bookings are only incorrectly positioned in relation to the timeline on the left of the calendar.
This is a known issue and affects 2 days per year (daylight saving days) and is planned for resolution.
Past events don't display greyed-out cover images on Android and iOS
Issue status: Resolved. The fix will apply to the next version of member mobile apps.
On the member web portal, past events display greyed-out cover images, while on the member mobile app, all event cover images for past events remain colorful.
Analytics shows the different number of invoices for the past months
Issue status: The issue is anticipated, and starting January 1, all future invoices issued with the subscription will correctly display under the month for which they are created.
Administrators can notice that the quantity and volume of the invoices on the Analytics page in Spacebring have shifted over the past months. For example, the "Invoices" dashboard can show the quantity of the issued invoices in December under the "November" month. The reason behind this is that there is a change in the way invoices are issued and counted on the Analytics page.
How it was before December 1, 2024: the "Invoices" dashboard reflected the number of invoices by the issue date. For example, an invoice issued in October will be included in the October column on the "Invoices" dashboard.
Also, all invoices issued with the subscription always had different invoice creation and issue dates. The reason for this is that the invoice for the next month was always created as a draft for the current month (it was called an "Active" invoice). Therefore, the creation date could be October 1, while the issue date is November 1 when the customer has to pay for the subscription.
How it works from December 1, 2024: the "Invoices" dashboard shows the number of invoices by their creation date. For example, if an invoice was created (but not issued yet) in October, it'll be shown under the "October" column on the "Invoices" dashboard. That's why, for example, all invoices for November that customers received during November are calculated now under October month since technically they were created in October.
The invoice created means that it is created in the app with the "Draft" status and can be issued later.
Additionally, all invoices created with the subscription renewal have the same creation and issue date now. Starting from January 2025, you'll see invoices issued for January under the "January" column on the "Invoices" dashboard, and so on.
How to see the amount and revenue of the December invoices and for prior periods: create the "Invoices" report > enable the "Issue date" filter > set the necessary issue date range.
This way, you can download a report that shows a list of the invoices issued during the specified period and check their volume.
New chat doesn't immediately appear on the Chats page
Issue status: Resolved. The fix will apply to the next version of member mobile apps.
When a user receives a new chat, while having the Chats page open, it does not immediately appear. The chat will show up after the user closes and reopens the app.
This issue does not affect existing chats—new messages in ongoing conversations show up immediately as expected.
The issue is now resolved for the member web portal and Spacebring admin dashboard. To the member mobile app, the fix will apply with the next mobile release.
Users cannot book free rooms for certain time slots in the iOS member mobile app
Issue status: Resolved. The fix will apply to the next version of member mobile apps.
When a user is trying to book a free room through the iOS member mobile app, the Book button is greyed out.
This issue only affects free room bookings made via the iOS mobile app. Paid room bookings work correctly across all platforms. Users need to select the payment method they want to use.
Android member mobile app and web portal are not affected, even for free room bookings—bookings work as expected.