Reports are available to location administrators on the web and mobile application's Analytics page.
Create a report
Administrators can create custom reports (in CSV file format) with such data as:
Users
Companies
Subscriptions
Transactions
Invoices
Invoice items
Bookings
Event Attendees
Shop Orders
Visitors
Support Tickets
To download a custom report, go to the Analytics page by pressing the "Analytics" icon next to the location's name > locate Create Report
at the top right and choose the report type.
Types of reports
Report type | Subtypes (Filters) | Information included |
Users |
| All users' contact and billing information, their subscription details, and users' company names. |
Companies |
| List of companies created in the location with their subscription and billing details. |
Subscriptions |
| Comprehensive list of users' and companies' subscriptions with details on their start and end dates, renewal dates, total price, and the included credits and day passes. [1] |
Transactions |
| Complete list of transactions initiated with their date, description, amount, status, contact information of the users related to the transaction, links to receipts PDFs, and many more. |
Invoices |
| The total amount of the invoices issued, their numbers, tax breakdown, links to invoices PDFs, and users' and companies' information. |
Invoice items |
| Breakdown of all invoice items from users' and companies' invoices that describe what has been included in the invoice and the price for them with taxes. |
Bookings |
| Bookings with data on their resource type, price, owner, and creator details, payment type, etc. |
Event Attendees |
| List of all event attendees who purchased tickets for a specific or any event within the selected time range with their contact details, event title and information on ticket payment |
Orders |
| List of the orders made on the Shop page with data about purchased products, options, price, and user contact details.
|
Visitors |
| List of visits and contacts registered with their dates, visitor, contact, and host contact information. |
Support Tickets |
| List of support tickets created with the initial user's question, ticket type, status, creation date, and information of requested and assignee. |
Notes
The "Subscriptions" report includes all active subscriptions, as well as those that were canceled or ended after November 29, 2024, when this report was introduced in the app. It also includes some data on canceled and ended subscriptions from a few months preceding its release. However, please note that comprehensive historical data will be captured and available in this report only for subscriptions canceled or ended after November 29, 2024.
FAQ
How can I export the list of users from the app?
How can I export the list of users from the app?
To download a list of your users along with their contact details, email addresses, and subscription information, generate the "Users" report type on the Analytics page > Create report
. You can choose to download a report that includes only your members, only nonmembers, or both groups of users by using the "Members" and "Nonmembers" switches on the report creation page.
How can I export the list of all members with an active subscription?
How can I export the list of all members with an active subscription?
To download a list of all your members with an active personal or company subscription, generate the "Users" (enable the "Members" subtype) and "Companies" report types on the Analytics page > Create report
> filter them by the "Subscription Start Date" column to identify which members currently have an active subscription.