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Troubleshoot issues with room bookings
Troubleshoot issues with room bookings
Updated over a week ago

Sometimes users may face errors with creating or editing a booking due to the configured room or location settings. We've gathered some common issues and tips on how to troubleshoot them.

Types of errors

The booking period is invalid

The user will see a "The booking period is invalid" error message when editing the booking date if the current location schedule is different than it was at the moment of booking creation. For example, if the booking end time is 11 PM but the location is open up to 10 PM, the user will receive an error.

If the member sees an error, follow these steps:

  1. Navigate to Settings > General > in the "Schedule" section, open the Default schedule > change the hour in the "Until" field > press Save.

  2. Ask the member to edit their booking again.

If the nonmember sees an error, follow these steps:

  1. Navigate to Settings > General > in the "Schedule" section, open the Public schedule > change the hour in the "Until" field > press Save.

  2. Ask the nonmember to edit their booking again.

Another booking already exists

If the user is editing the booking time and another booking already exists in the selected time, the user will see a "Another booking already exists at the same time" error message. The user can select another time or room.

Existing active free booking

The user may see a "You already have an active free booking" error message when creating a free room booking if they already have another active room booking.

To allow users to create unlimited free bookings at a time, navigate to Settings > Rooms > in the "Book Ahead" section, select the "Unlimited" option.

This error appears only if the room is totally free of charge.

Select a correct date

When changing the date in the room or desk booking, the user may see a "Select a correct date. This day is not available." error message if the new selected date is unavailable in the configuration schedule.

If you consider the selected day available, you need to change the location schedule. If the member sees an error, follow these steps:

  1. Navigate to Settings > General > in the "Schedule" section, open the Default schedule > in the "Closed days" section, remove the necessary date > press Save.

  2. Ask the member to edit their booking again.

If the nonmember sees an error, follow these steps:

  1. Navigate to Settings > General > in the "Schedule" section, open the Public schedule > in the "Closed days" section, remove the necessary date> press Save.

  2. Ask the nonmember to edit their booking again.

Our recommendations

  1. Ensure to have the correct schedule for your members and nonmembers. Configure the location schedule

  2. Check the general settings such as "Book Ahead" and "Book for Free" for all rooms on the General > Rooms page.

  3. Check each room's settings that impact the room booking creation and editing. These are "Availability increments", "Min & Max time", "Preparation time", "Rescheduling Policy", and Abandoned Booking Protection (if the room is totally free of charge.). Edit a room

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