If you're experiencing issues accessing the member mobile app, this article offers a quick guide to help you troubleshoot and resolve common problems.
1. Check your Internet connection
You may be experiencing issues accessing the member mobile app due to a poor internet connection. To resolve this, we recommend reconnecting to Wi-Fi on your device.
2. The member mobile app is not found in the App Store or Google Play
If you cannot find the member mobile app in the App Store or Google Play, it could be due to several reasons:
App Store/Play Store issues: There may be a temporary issue with the App Store or Google Play. Try refreshing the store or checking for updates.
The app is not yet published: The app may not have been published yet or could have been removed.
Correct search: Ensure you're using the correct app name when searching. A typo or incorrect search term can prevent the app from appearing.
Device Compatibility: The app may not be compatible with your device’s operating system version. Device requirements for member mobile apps
3. Member mobile app is outdated
If you see the message that the member mobile app is outdated, there could be a few reasons for this:
The new version of the member mobile app is available to install. Check the App Store or Google Play for updates, or simply click on the
Updatebutton.If you cannot access the iOS member mobile app, make sure you follow all the required steps to maintain the member mobile app.
4. Member mobile app is suspended
If your subscription with Spacebring has been suspended, you will see the "Suspended Subscription" message when accessing the member web portal and mobile app.
According to our Terms of Use, the suspension occurs automatically if a payment is not received within the grace period of 7 days after the invoice issuance.
Due to the automated nature of Spacebring subscriptions, we are unable to manually adjust suspensions resulting from non-payment within the 7-day grace period.
To unsuspend and regain access to the member mobile app, the owner needs to complete the outstanding payment with Spacebring.
5. Subscription with Spacebring is no longer active
If your subscription with Spacebring was canceled, the member mobile app will be unpublished, as well as access to the web app will be restricted on the subscription cancellation date.