Spacebring allows you to issue invoices to members and nonmembers for recurring and one-off services.
To configure invoicing for the specific location, go to Spacebring > tap the (...) next to the location name > Location settings > Billing.
In the "General" tab:
Enter your company details (business name, address, etc.) in the "Billing details" field. This information will appear on all invoices and receipts to help your customers recognize your business.
In the "Invoicing" tab:
Toggle the "Invoicing" switch.
Choose the "Invoice type":
Invoice — all invoices and related emails will be titled "Invoice".
Proforma invoice — all invoices and related emails will be titled "Proforma invoice".
Fill in the "Bank account" field if you accept bank transfers. Your bank account details will appear on all invoices.
Specify the "Payment due" — number of days after the invoice issuance date. Spacebring will automatically calculate and set the due date for each invoice. You can customize the payment due for individual invoices.
If needed, add an alternative currency to convert the invoices of particular customers. All other invoices will use the location's default currency.
Once done, administrators can create subscriptions and issue one-off invoices.
Updates to billing details or bank account information will reflect on newly generated invoices and receipts only.
FAQs
Our billing details have changed. How to update them in the system so new billing details appear on invoices?
Our billing details have changed. How to update them in the system so new billing details appear on invoices?
To update billing details on invoices sent to your customers, go to Location settings > Billing > "General" tab > update the "Billing details" field.
To update billing details on invoices from Spacebring to you, as an owner, go to Network settings > Billing page > Update payment information, invoicing address, and download invoices in the "Plan" section.
Once edited, all future invoices will reflect your updated billing details.
Why do some users not receive invoices automatically?
Why do some users not receive invoices automatically?
There are a few reasons why members might not receive their invoices:
1. There could be an issue with their email address. Sometimes, the invoice might not be delivered due to spam filters or if the email address needs to be corrected.
2. It's possible that the member received the invoice, but it ended up in their spam folder. Encourage them to check their spam folder for any missed invoices.
3. The "Auto-invoice" option might be turned off for the member. This means that invoices are not generated automatically for them.
4. If the invoice was sent to the company, it's essential to ensure that a company manager has been selected. If no company manager is appointed, the invoice is generated but doesn't arrive to anyone.
How do I add our VAT number to invoices?
How do I add our VAT number to invoices?
To show your VAT number on invoices to your customers:
Go to Spacebring > tap the (...) next to the location name > Location settings > Billing > "General" tab.
Fill out the information in the "Billing Details" field.
Once added, it will appear on all newly generated invoices and receipts.