Configure location billing | Spacebring Help Center

Configure billing settings for your location to generate correct invoices and receipts.

Add billing details

Tap the (...) next to the location name > Location settings > General > "Billing details" tab.
Fill out your space's "Legal business name", "Address", "Tax ID", and "Contact details". They will appear on all invoices and receipts to your customers to help them recognize your business.
If your business is located in Switzerland or Liechtenstein, fill out the "Account" field with your bank account details to configure QR-bill invoices.

Changes to billing details apply only to newly issued invoices and receipts. Previously issued invoices will remain unchanged.

Go to Location settings > Billing > "Invoices" tab.
If your country is Belgium or Spain, you can enable "eInvoicing".
Choose the "Invoice type":
- Invoice — all invoices and related emails will be titled "Invoice".
- Proforma invoice — all invoices and related emails will be titled "Proforma invoice".
Use the "Advance invoicing" field to schedule how many days before their subscription renewal date customers should receive invoices. It's useful if you want to customers to receive and settle invoices earlier than their next subscription period begins.
Specify the "Payment due" — number of days after the invoice issuance date. Spacebring will automatically calculate and set the due date for each invoice. You can customize the payment due for individual invoices.
Manage the "Payment retries and reminders".
Fill in the "Footer" field to add extra details appearing at the bottom of all invoice and receipt PDFs. For example, your bank account if you accept manual transfers.
In the "Accounting email" field, add your accounting system's inbox email. All invoices and receipts from this location will be sent to this email. Integrate with your accounting app

Go to Location settings > Billing > "Currencies" tab.
If needed, add alternative currency(-ies) alongside your main location currency. You can then apply them to convert invoices and purchases for all or specific customers.
Select a "Default alternative currency" to apply to all new customers. This setting affects only users who register after the change.

If you only need to apply the alternative currency to specific customers, keep the "Default alternative currency" not selected.

FAQs

Our billing details have changed. How to update them in the system so that new billing details appear on invoices?

To update billing details on invoices sent to your customers:

To update billing details on invoices from Spacebring to you:

As an owner, go to Network settings > Billing page.
Update payment information, invoicing address, and download invoices in the "Plan" section.

Once edited, all future invoices will reflect your updated billing details.

Why do some users not receive invoices automatically?

There are several reasons why a member might not receive their invoice:

Email delivery issues: The email address on file may be incorrect, or the invoice email may be blocked by spam filters. Double-check that the member's email is accurate and active.
Spam or junk folder: Invoices might be delivered, but end up in the member’s spam or junk folder. Encourage members to check these folders and mark the sender as safe.
Paused payment collection: Payment collection may be paused for the customer's subscription, which means their invoices won’t be auto-issued.
No company manager assigned: If the invoice is meant to be sent to a company, make sure a company manager has been assigned. Without one, the invoice is generated but not delivered to anyone.