Understand user notifications
User notifications are alerts sent to users about updates or reminders originating from or relating to their actions or accounts. They help improve user engagement, ensure users stay informed, and prompt them to take action when needed.
Examples of the user notifications include (not limited to):
Notifications | Meaning |
Booking invitations | A booking is created for you by administrator or company manager, or you are invited as an invitee. |
Booking start reminders | A reminder 5 minutes before the booking starts. |
Booking end reminders | A reminder 5 minutes before the booking ends. |
Subscription updates |
|
Credit updates by admin | Credits granted or charged by administrator. |
Invoice updates | Your invoice is ready for payment or is ready and paid. |
Invoice reminders | A reminder about unpaid invoice 3 days after the initial invoice issue date if the payment retry is unsuccessful. |
New Feed posts | A new feed post was created. |
Feed comments | New comments under the post you created or commented on. |
Event reminders | Reminders about the event you joined 24 and 1 hour before the event begins. |
Events canceled | The event you joined has been canceled. |
Visitor check-ins | Your visitor has arrived and checked in through the Reception app. |
Visitor requests | A visitor requested a visit with you through the Reception. |
New support tickets | The administrator creates a support ticket for a user. |
Support ticket comments | New comments on your support tickets. |
Support ticket updates | Status or assignee updates to your support tickets. |
Chat messages | A new chat message sent to you. |
Receive and manage user notifications
Notifications can be delivered through two channels:
Push notifications to the member web portal and mobile app
Email notifications
Push notifications
Users receive all the user notifications as push notifications, except confirmation emails, member invitations, and emails to visitors. Receive push notifications
Email notifications
Email notifications are divided into two categories:
Mandatory account-related notifications
These include essential updates, such as invitations to become a member of a location, all the updates related to users' invoices, payment confirmations, other confirmation emails configured by administrators, and visit notifications sent to visitors. Users always receive these notifications via email and cannot manage or disable them.
Optional account-related notifications
These include notifications about other account-related updates that each user can manage in their account settings. See the full list of them
If enabled, users receive them via both email and push notifications. If disabled, users receive them only as push notifications.
Users manage their email notification preferences by going to the member web portal or mobile app > Account page > Notifications.
The following email notifications are enabled for new users by default:
Booking invitations
Subscription updates
Credit updates by admin
Event reminders
Events canceled
Visitor check-Ins
Visit requests
New support tickets
Chat messages
FAQs
Can the email notification be sent to the user after every booking?
Can the email notification be sent to the user after every booking?
Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. Use the Spacebring integration with Zapier to send users email notifications for all bookings, even those not paid with money.
When and how many invoice reminders are sent to the user?
When and how many invoice reminders are sent to the user?
Users receive an invoice notification as soon as it is issued.
If the invoice is automatically paid via the Auto-pay, they receive a notification confirming that the invoice is ready and has been paid.
If Auto-pay is disabled or no default payment method is set, they receive a notification informing them that the invoice is ready for payment. If no payment is made, Spacebring automatically attempts a payment retry. If the retry is unsuccessful, users receive a follow-up notification reminding them to pay the invoice.
If an administrator resends the invoice, the user receives a new notification.
If you need to set up specific reminder schedules, you might want to explore our Zapier integration for custom notifications.