Your subscription with Spacebring includes a certain number of active users.
On the (...) More > Network Settings > Subscription page, the owner can always check:
How many active users are included in your plan.
The size and price of additional active user packages.
Active users for the current subscription period.
See how many active users your plan includes
The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscription page > check the "Plan" section > Included Active Users.
The included active users are not billed additionally and are included in your subscription fee.
See the size and price of additional active user packages
If you exceed the number of active users included in your plan, additional active users come in packages.
The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscription page > check the "Plan" section > Additional Active Users.
Active User Model
An active user is someone who engages with your application through bookings, payments, or by having a personal or company subscription, thereby creating value for your business. Users who only view content in your app without interacting with it, perform free actions on the Feed, Support, Chats, Benefits pages, or are visitors or free event attendees aren't considered active and don't count toward your subscription.
Users are considered active only if they perform this list of actions on the following pages.
Page | Actions |
Rooms |
|
Desks |
|
Membership |
|
Events |
|
Shop |
|
Visitors are only counted as active users if they perform any action listed above, for example, book a room or sign up for a plan following the visit. The visitor registration alone doesn't make the visitor an active user.
Occasionally, we develop and release new features and integrations that may add actions that qualify users as active.
Counting active users
Active users are counted at the entire app level regardless of the number of locations.
Active users are only counted once. In other words, if a user does two activities within the same billing period, it still counts as one active user.
Active users don't roll over to the next billing period. Every billing period starts counting activities anew.
See and download active users
For the current subscription period
The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscription page > check the "Upcoming Invoice" section > Active Users (to-date).
Click on "Download Active Users (to-date)" to download the report if needed.
For the previous subscription period
Each invoice includes a link in the invoice footer to download active users for the previous subscription period.