Your subscription with Spacebring includes a certain number of active users. If you exceed this number in a certain subscription period, additional active users are counted in packages, which incurs extra charges.
Who are active users
An active user is someone who engages with the member web portal, member mobile app, or Spacebring through bookings, payments, or by having a personal or company active subscription, thereby creating value for your business.
Users are considered active only if they perform any action from the following list:
Create, update, or delete a booking, or be an owner or invitee of a created, updated, or deleted booking.
Complete a payment for any service using credits, invoices, or money.
View active users
The owner can always check all the details of active users and related charges by following these steps:
Click the (...) menu next to the network name on the left-side panel.
Go to the Network settings > Billing page > check the "Usage" section > "Active users".
Section | Meaning |
Included | The number of active users your Spacebring plan includes and how many active users within this limit you've had so far in the current subscription period. Included active users are covered by your subscription fee and are not billed additionally. |
Additional | The number of active users over the limit of included active users in the current subscription period so far. |
Charge | The price for this number of additional active users will be added to your next payment. Learn more about the sizes and prices of additional active user packages on your plan. |
Please remember that these numbers are for the given subscription period to date, and they update in real time as you have more active users.
You can download the report of active users for the current subscription period by clicking on "Download active users (to-date)" under the "Usage" table. Besides, each invoice from Spacebring includes a link in the invoice footer to download active users for the previous subscription period.
If your subscription is an annual plan, exceeding the active user limit can trigger monthly billing for the additional users, resulting in separate renewal emails.
Counting active users
Active users are counted at the entire app level, regardless of the number of locations.
If a user performs multiple activities from this list within the same billing period, they are counted only once.
A company itself is never counted as an active user. Meanwhile, users who belong to a company with an active subscription are counted as active users.
Active users don't roll over to the next billing period. Every billing period starts counting activities anew.
Best practices
To maintain accurate active user data:
If a customer is not paying their invoices, cancel their subscription to remove them from the active user count.
If certain company members are inactive, remove them from the company so they are no longer counted as active users based on the company subscription.