Your subscription with Spacebring includes a certain number of active users.

On the (...) More > Network Settings > Subscription page, the owner can always check:

How many active users are included in your plan.
The size and price of additional active user packages.
Active users for the current subscription period.

See how many active users your plan includes

The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscription page and check the "Active Users" section. It shows how many active users are included and how many active users you have for the current period.

The included active users are not billed additionally and are included in your subscription fee.

See the size and price of additional active user packages

If you exceed the number of active users included in your plan, additional active users come in packages.

The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscription page and check the "Pricing" section.

Definitions

An active user is someone who actively engages with your application, creating value for your business. Users who download your app and don't interact with it (i.e., only view contents) aren't considered active and don't count toward your subscription.

Active User Models

There are two active user models. Starting August 2023, new subscriptions use the new model. All subscriptions started before August 2023 use the legacy model.

New Model

Users are considered active only if they perform this list of actions on the following pages.

Page	Actions
Rooms	Create, update, or delete a room booking or being an owner or invitee of a created, updated, or deleted room booking
Desks	Create, update, delete a desk booking or being an owner of a created, updated, or deleted desk booking
Membership	Buy a credit package Pay for an invoice Sign up for a plan Have an active personal or company subscription
Events	Buy an event ticket with credits, invoices, or money
Shop	Order a product with credits, invoices, or money

Occasionally, we develop and release new features and integrations that may add actions that qualify users as active.

Legacy Model

Users are considered active only if they perform this list of actions.

Page	Actions
Rooms	Create, update, or delete a room Create, update, or delete a room booking or being an owner or invitee of a created, updated, or deleted room booking Remove a booking invitee
Desks	Create, update, or delete a desk Create, update, delete a desk booking or being an owner of a created, updated, or deleted desk booking
Membership	Buy a credit package Pay for an invoice Sign up for a plan Have an active personal or company subscription Invite a company member
Community	Create, delete, issue, and resend an invoice Create, update, and cancel user or company subscription Create, delete, or update a company Invite a user Update a user or company information (updating company name, adding notes, invoicing details, alternative currency, etc.) Approve or reject requests to join a location Give or charge credits Create, update, or delete a credit package Create, update, or delete a plan
Feed	Create, update, or delete posts Create, update, or delete a comment or like
Events	Create, update, or delete an event Join an event Update or cancel an event ticket
Benefits	Create, update, or delete a category Create, update, or delete a benefit Apply for a benefit
Shop	Create, update, or delete a category Create, update, or delete a product Order a product
Visitors	Create or cancel a visit Approve visit request
Support	Create, update, or delete a support ticket Create, update, or delete a support ticket comment
Analytics	Generate a custom report
Chats	Send or delete a chat message
Information	Create, update, or delete a location guide Update the Information page
Settings	Enable, update, or disable any field
Integrations	Connect, disconnect, or update an integration on the Locations > Settings page. Log into a captive portal connected to IronWiFi Open Kisi doors through the Access page
Product Settings	Create, update, or delete a location Update appearance Make any changes to the (...) More > Network Settings > General page

If you are on our legacy pricing model, using our public API is counted as one active user per app. It's counted this way only if you have performed any action with public API within the current month.

Counting active users

Visitors are only counted as active users if they meet the activation criteria. For example, if they book a room or sign up for a plan following the visit. The visitor registration doesn't activate the visitor user.
Active users are counted at the entire app level regardless of the number of locations.
Active users are only counted once. In other words, if a user does two activities within the same billing period, it still counts as one active user.
Active users don't roll over to the next billing period. Every billing period starts counting activities anew.

See and download active users

For the current subscription period

The owner needs to go to the (...) More > Network Settings page in the app.
Go to the Subscriprion page > click on "Download Active Users" to get the report.

For the previous subscription period

Each invoice includes a link in the invoice footer to download active users for the previous subscription period.

Create custom reports

Understand users' notifications

Automate access with Kisi

Understand refunds

Track users' actions with notifications