Spacebring informs you about integration failures due to various reasons with admin notifications.
Administrators can receive notifications about the failures with the following integrations:
Google Calendar
Xero
QuickBooks Online
Integration | Error message | Description |
Google Calendar | Google Calendar failed to create a booking because another one exists at [time] | This error occurs when Google Calendar attempts to create a booking for a time slot when another booking already exists. Check which booking was attempted to sync and which one exists in the app for that time. |
Google Calendar | Google Calendar failed to create a recurring booking in [room name] | Google Calendar tried to sync a recurring booking, however, recurring bookings are not supported in Spacebring which caused an error. Create the necessary bookings as one-off bookings in the app instead. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "Account code '200' is not a valid code for this document | Your "Sales Account" in Xero is missing a value in the "Code" field. Go to the "Sales Account" in Xero and input "200" in the "Code" field. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "You must specify an Account ID for the payment" | Your clearing account in Xero is missing a value in the "Account ID" field. Go to the clearing account in Xero and enter it in the "Account ID" field. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "Organization is not subscribed to currency [currency code]" | The "Sales Account" in Xero is missing the currency of the invoice that was attempting to sync. Add the missing currency to your Xero account. |
Xero | "Xero failed to send an invoice [invoice number] from [location name] due to an error "Bank account status invalid for payment creation" | The bank account the payments were synced to no longer exists. It may have been deleted, archived or edited in some way that disrupted the sync. You will need to correct this in Xero and remap the payments to the correct account. |
QuickBooks Online | Quickbooks Online failed to sync an invoice [invoice number] from [location name] due to an error "Business Validation Error: Make sure all your transactions have a sales tax rate before you save." | The invoice tax doesn't match the tax set in QuickBooks. Edit the existing sales tax rate or add a new one in QB in the "Taxes" menu, or edit the tax rate in your app. |
QuickBooks Online | Quickbooks Online failed to sync an invoice [invoice number] from [location name] due to an error "Subscription period has ended or canceled or there was a billing problem: You can't add data to Quickbooks Online Plus because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information." | Your Quickbooks Online trial has expired, the subscription period has ended or been canceled, or there was a billing problem. Open your Quickbooks Online account, press on the gear icon top right, and select "Subscriptions and billing" from the Profile menu, check your trial or subscription details, and update it if necessary. |
Notifications regarding integration failures are sent only to the administrators of the locations where the error or disconnection occurred.
Resolve issues with integration connections
While it's possible to connect various third-party products to your location, Spacebring is not responsible for errors or disconnections caused by other products.
Notifications about integration failures are provided to help you identify and address issues with the external product more quickly. To resolve integration issues, follow these steps based on the error description shown on the Notifications page in Spacebring:
Expired connection
If your connection with a third-party product has expired:
Disconnect the integration in Spacebring.
Reconnect it using the updated account credentials for the product you're integrating.
Account configuration check
Go to the third-party product's dashboard and ensure your account settings meet Spacebring's integration requirements. You can find them stated for each product Spacebring is integrated with in our Help Center.
Contact third-party support
If the issue persists or you have questions about how to resolve the issue that Spacebring flagged, contact the support team of the third-party product for assistance in resolving the issue with your account.