Administrators can cancel a member's subscription at any time. When a subscription is canceled, all temporary credits, day passes, assignments, discounts, and access expire, and no further invoices are sent to this user or company.
Schedule subscription end date
If a member requests to cancel their subscription, consider scheduling the subscription end renewal date instead of canceling it right away. This allows the member to retain access to their subscription perks until the end of the subscription period which they prepaid.
To schedule the subscription end date, do the following:
Go to Locations > Community > select a member/company.
Open the member's/company's profile and open their active subscription.
Check the end date of their current subscription period in the "Current Period" field.
In the "End Renewal" field, choose "On Date" and set the same end date or any other date requested by the member.
By doing so, the subscription will be automatically canceled on your scheduled end date, while the member will retain their subscription perks until that date.
Cancel a subscription
To fully cancel a member's subscription immediately, do the following:
Go to Locations > Community > select a member/company.
On the member's/company's profile, locate the "Subscription" section.
Tap the active subscription button, scroll to the bottom, press
Cancel Subscription, and confirm your choice.