Administrators can cancel a member's subscription at any time. When a subscription is canceled, all temporary credits, day passes, assignments, discounts, and access expire, and no further invoices are sent to this user or company.
Users cannot cancel subscriptions themselves. To request a subscription cancellation, users need to contact an administrator.
Schedule subscription end date
If a member requests to cancel their subscription, consider scheduling the subscription end renewal date instead of canceling it right away. This allows the member to retain access to their subscription perks until the end of the subscription period which they prepaid.
To schedule the subscription end date, do the following:
Go to Spacebring > Customers > select a user or a company.
Open their active subscription.
Check the end date of their current subscription period in the "Current period" field.
In the "End renewal" field, choose "On date" and set the same end date or any other date requested by the member.
By doing so, the subscription will be automatically canceled on your scheduled end date, while the member will retain their subscription perks until that date.
The subscription end date can only be set for a date after the current subscription cycle ends. This ensures the member retains access to the services that have already been invoiced for throughout the full billing period.
Scheduling an end date ensures members have ample time to export their data and prepare for subscription termination. Encourage them to export key information like customer details, transactions, and invoices. Administrators can also assist by sending custom reports.
Cancel a subscription
To fully cancel a member's subscription immediately, do the following:
Go to Spacebring > Customers > select a user or a company.
Tap the active subscription button, scroll to the bottom, press
Cancel subscription, and confirm your choice.