You can make the following changes to your subscription with Spacebring:
Update your payment or billing information
Follow the steps from this guide: Manage payment and invoicing information for Spacebring subscription.
Upgrade your subscription
Follow the steps from this guide: Upgrade subscription with Spacebring.
Cancel or downgrade your subscription
Canceling your Spacebring subscription involves a few steps to ensure a smooth transition and proper handling of your account and data:
Ensure that all your past-due invoices with Spacebring are paid.
Contact us at [email protected] as an owner to cancel or downgrade your Spacebring subscription. Confirm the cancellation date.
Export necessary data (customers' contacts, invoices, etc.) using custom reports to avoid losing important information.
Plan for service termination by notifying team members and migrating any dependent workflows.
Notes
Make sure your request complies with the Spacebring Terms of Use you agreed to: https://www.spacebring.com/terms. Key terms for cancellation include:
You can cancel your subscription only after your Minimum Subscription Term has ended.
You must provide us with a written notice of non-renewal at least 3 days before your current Subscription Period ends.
Your Spacebring account will remain active until the confirmed cancellation date.
After this point, access to the admin portal, member web portal and mobile app, and any associated data will be permanently terminated.
Switch from monthly to yearly billing
The owner needs to follow these steps:
Click the network name in the top left corner of the left-side panel.
Go to Network settings > Billing.
Click
Upgradein the "Plan" section.On Your plan page, select the "Yearly" billing option.
Select the desired add-ons if necessary and continue to payment.
FAQs
Can we switch our Spacebring subscription payments to USD or another currency instead of EUR?
Can we switch our Spacebring subscription payments to USD or another currency instead of EUR?
Spacebring's billing system is unified and fully automated, with EUR as the default currency for all invoices.
If you're using a different currency, your bank or payment provider will automatically handle the currency conversion at the current exchange rate when the invoice payment is processed.
As a result, the equivalent amount in your local currency will appear on your bank or card statement at the time of payment.
Is data associated with my Spacebring account deleted after my trial ends, or I terminate my subscription?
Is data associated with my Spacebring account deleted after my trial ends, or I terminate my subscription?
As part of Spacebring's commitment to data protection, privacy, and information security, all data associated with your account is scheduled for permanent deletion 60 days after your trial expires or your subscription is terminated. You will receive email reminders 60 days and 30 days before the permanent deletion occurs to ensure you have time to reactivate your plan or export necessary reports.