The Reception app by Spacebring simplifies visitor check-in and check-out and provides speedy registration for unexpected visitors and more.
Reception app is available as an add-on Essential, Pro, and Enterprise plans. Learn more about add-ons
Prerequisites
Ensure your subscription for the Essential, Pro, or Enterprise plans with Spacebring is active.
If you are on the Starter plan, contact us to upgrade to the higher plan and get the Reception add-on.
If your plan with Spacebring includes branded mobile apps, no ordering of the Reception app is required. Enter the Reception app and start using it immediately.
If your plan with Spacebring doesn't include branded mobile apps, contact us to order the Reception app.
Have tablets with screens at least 7 inches wide, and that support downloading Android or iPadOS apps installed in your space. Tablet requirements
Processing the order for the Reception app add-on usually takes 48 hours on weekdays. After signing the price quote, access to the Reception app is granted within 48 hours.
Configure Visitors module
Enable Visitors on the Locations > Settings > Visitors.
Select the data that visitors can use to search for their hosts in the "Host Search" section:
The host's full name (mandatory)
The host's email address
The host's phone number
The host's company name (if the host is a member of any company)
Visitors will type their host's data when they request a visit to your space.
3. Enable "Check Out" if you want visitors to check out and track their visit duration.
4. Enable "Leave Contacts" if you want to use collecting contacts too.
Enter Reception app
To enter the reception app on your tablet, do the following:
1. Download the Reception app from Google Play or App Store to your device.
2. Open the app and press "Log In."
3. Type your email as an administrator of the location in which you want to enable the Reception app and enter the confirmation code.
4. Select your network and click on a location where the Reception app must work.
5. Once selected, the screen with the check-in and check-out options will appear for you to invite visitors for registration.
6. To prevent strangers from shutting down the app and reopening your tablet, set up Guided Access on iPad or Screen Pinning on Android tablets.
Exit Reception app
Turn off the Guided Access on iPad or Screen Pinning on Android.
Close the app by swiping it up and off the screen.
Log out from the Reception app
If you need to enable Reception using a different email address, you can easily log out of your current account.
To log out, close the app by swiping it up and off the screen and re-open it. Tap the (...) More button in the top right corner > tap Log Out.
Customize Reception app
The enabled Reception app immediately showcases the branded elements of your networks that you can change for all apps at once: branded web, mobile, and reception. The Reception app displays the branded following elements:
The logo of your web application
The name of the web application
The accent color
The first image you uploaded to the Settings > General page. If no image is uploaded now, then the set background color of the application will apply.
To edit the appearance of your Reception app, do the following:
If you need to edit the buttons' colors, network name, or logo, ask the owner to customize your web app.
If you need to edit the background of the visitor display, as an administrator, replace the image on the Settings > General page.
How to use the Reception app
Once enabled, administrators can use the Reception app for the following scenarios:
For the preregistered visitors, check themselves in upon arrival
For the not registered visitors, register themselves to request a visit
For the visitors to check themselves out when they leave the space
For collecting contacts of all the walk-ins
Troubleshoot Reception app
If you are having trouble enabling or using the Reception app, here are some possible reasons for the issues:
1. Poor Internet connection
Reconnect the Wi-Fi on your tablet or connect to a different network.
2. Logged in under the wrong email address
To see the options for choosing the right network, make sure to log in as an administrator.
3. Outdated app version
Make sure you have installed the latest version of the Reception app from Google Play or the App Store.
4. Your Spacebring subscription is not active or doesn't include the Room Display add-on:
Check your subscription status and the availability of the add-on following this guide.
5. The device doesn't comply with the technical requirements
Ensure your device meets the following requirements.