Our team takes complete care of publishing and maintaining your mobile apps, and to do so, we require uninterrupted access to your Apple Developer account. To provide this, the Apple Developer account's owner must have an active Apple Developer membership, regularly accept Apple Developer agreements, and take care of other options described below.
Apple Developer Membership
If you pay for the Apple Developer account, ensure Apple can charge the annual membership fee successfully. You don't need to pay fees if your organization is a qualifying nonprofit.
Until you reinstate your Apple Developer membership, we are unable to update your mobile apps, and the iOS app is removed from App Store.
Apple Developer License Agreement
Sometimes Apple updates their legal agreements and the account owner must accept it to continue publishing app updates. Follow Apple's guidelines to accept the new agreement.
Until you accept Apple's new license agreement, we cannot publish new versions of your mobile apps. This is a restriction from the Apple side.
If you miss the mobile release due to expired Apple Developer or pending license agreement, your mobile apps will be updated with the following mobile release.
Digital Services Act Compliance
Apple requires developers to provide trader status for submitting new apps or app updates for distribution in the European Union. To comply with the Digital Services Act, every Apple Developer account must have the trader status submitted. Follow these steps to complete the compliance requirements:
1. Go to the Business section in your Apple Developer account.
2. Press "Complete Compliance Requirements" at the top > choose your trader status and proceed with the following steps on the screen.
Refer to Apple's documentation to learn what a trader is and decide which trader status to provide.
Privacy Policy & Terms of Use
Apple and Google require your apps to have valid Privacy Policy and Terms of Use. To successfully publish your branded mobile apps, these two pages must contain valid information.
FAQ
What should I do if I can't find my app on Google Play or App Store search?
What should I do if I can't find my app on Google Play or App Store search?
Since Google Play and App Store search takes multiple factors into account, such as app titles, developer names, and app descriptions, you may face an issue when trying to find your app on Google Play and App Store. If you cannot find your app in the search bar, we recommend you check the Google Play post and App Store guide that explains what influences the visibility of the app.
What should I do if my iOS app was rejected by Apple?
What should I do if my iOS app was rejected by Apple?
If you received an email from Apple stating that your app was rejected, please be sure that our team is already aware of this and is resolving it with the Apple Team. Once it's resolved, our team will contact you. Based on our experience, there could be multiple reasons behind the rejection, ranging from a not working privacy policy link to a simple mistake made by Apple. Rest assured that we are constantly tracking it and will resubmit your app to Apple within the next 24-48 hours.