Your application can help customers feel connected to each other, efficiently collect feedback, and deliver updates. To keep your community engaged and self-reliant, consistently use several of Spacebring's solutions. Check out the best strategies to achieve this.
1. Personalised onboarding
Welcome new members
Send personalized welcome chat messages.
Introduce the app to the new members when they join and explain that they can find anything they need there. Provide a guided tour of the app, highlighting key features and how to use them.
Feature to use
Connect members with the community
Introduce new members to others with similar interests or professions by creating feed posts about all new members who join using relevant hashtags.
Add new members to your newsletter audience automatically by connecting the Mailchimp integration to your app.
Features to use
Streamline the administrative process
If the user applies for office rent or a subscription to a membership plan in your app, you will receive a support ticket. Collect the necessary verification documents and contract signatures from the new customer via a single support ticket or in-app chat, making it convenient and quick for them instead of asking them to come to the reception and sign the printed contract.
Features to use
2. Community building activities
Organize events
Organize regular events, workshops, and meetups to foster a sense of community. Create them on the Events page for users to RSVP.
Create posts with links to events on the Feed page so that all users receive a push notification and notice a new upcoming event.
Create a poster with the upcoming events and add a QR code for each event there, so that people could scan the one they are interested in and join.
Features to use
Encourage member interaction
Create discussion boards in Feed where members can share ideas, ask questions, and collaborate. Set "Posting", "Viewing comments" and "Commenting" permissions to encourage member interaction in Feed and be the one who also posts something fun at least once per week.
Open the Community page to location or network members to allow them to view and easily connect in a chat with other members they are interested in talking to.
Features to use
3. Feedback and Surveys
Consolidate and manage feedback
Make the Support page your exclusive issue reporting and feedback tool to consolidate all customer questions and requests in one place. Create QR codes and place them around the space to direct members there. Add a rule to your house rules: All questions or feedback must be shared via the Support page. Efficiently manage support tickets to enhance member satisfaction, ensure members feel valued and heard, and continuously improve your services.
Check in with your members in 1:1 chats after their first day, week, or month with you, asking about their experience.
Set up automated emails with Zapier with feedback survey attached to be sent to customers after they attended their first booking.
Features to use
Provide accessible information and assistance
Anticipate customers’ questions and information they may need to know and create location guides with essential information and policies on space usage to make them easily accessible to everyone and avoid explaining the same things individually.
Add the public link to the profile of the community or sales manager as a hyperlink to the Information page and description of resources. It enables users to easily start a chat with an administrator in case they have questions, not related to issue reporting or feedback.
Features to use
4. Regular Updates and Announcements
Share community or space news via the Feed page. After implementing someone’s feedback, make sure to let your members know about it. The app supports in-app push notifications for all feed posts for location members, so all users will stay informed.
Send out regular newsletters with updates about the coworking space, upcoming events, and new features and services.