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Sync users to Mailchimp
Updated over a month ago

Synchronize members to Mailchimp to automate communication, for example, send custom welcome emails.

Mailchimp is a distinct company not affiliated with us. For any inquiries regarding Mailchimp's solutions, services, or pricing, please reach out to Mailchimp directly. We do not have the authority to provide information or support on behalf of Mailchimp.

Connect the Mailchimp integration

Go to the Locations > Settings page by pressing the "Settings" icon next to the location's name > Mailchimp > press Connect. Then log in to Mailchimp and authorize Spacebring to access your account. Once authorized, select an audience where to sync members.

You can connect a different Mailchimp account to a different location or choose different audiences.

How the Mailchimp integration works

The following user data is synchronized into the audience in Mailchimp in real-time:

  • Email address (user's email address in your app)

  • FNAME merge tag (user's name in your app)

  • LNAME merge tag (user's surname in your app)

The user's name and surname are only synced into FNAME and LNAME fields and not any other custom field (for example "NAME") created by you.

Administrators can additionally manage what data they want to sync from their app and what tags they want to appear in Mailchimp. The possible tags to add are:

  • Administrator - adds Administrator tag to all synced admins

  • Company Manager - adds Company Manager tag to all company managers

  • Company Title - adds company title as a tag to all users belonging to one company

  • Location - adds location as a tag name to all users

To add the necessary tags, administrators can turn them on the Locations > Settings (the "Settings" icon next to the location's name) > Mailchimp page.

The integration does not delete contacts in Mailchimp if you delete members in the app. All data is pushed to Mailchimp in real time.

Using this integration is only available on specific plans.

FAQ

How can I sync a lead from Spacebring to Mailchimp?

Only members can be automatically synced to Mailchimp, while other users can be added to Mailchimp manually by the administrator. If your lead is a nonmember in your app, you can export their contacts from the "Nonmembers" report and upload them to Mailchimp. If your lead has never booked or interacted with your app yet, but you know their name and email, you can add this user to Mailchimp manually as well.

How can I send an email for all existing members?

To group the emails of all your all your current members and compose an email for them, you can download a "Users" custom report > import members' emails to Mailchimp > create an email campaign for the necessary audience.

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