Your app allows two ways to refund a transaction: manual and automatic.
Payment Method | Automatic Refund |
Credits | ✓
Parking lot bookings |
Stripe KakaoPay | Yes, if you enabled automatic refunds on the integration settings page: Room bookings Desk bookings Parking lot bookings |
Other payment gateways | X |
Automatic
If a user pays with a method that supports automatic refunds (as outlined in the table above), they will receive a refund automatically according to the rescheduling policy set for the resource they booked or the refund policy set for the event they joined.
Rescheduling Policy
Rescheduling policy can be set for such resources as rooms, desks, parking lots and offices and determines whether bookings for this resource can be refunded. You can allow users to get a refund for bookings canceled before the selected time or restrict it.
To set the rescheduling policy, do the following:
Navigate to the Locations > Settings page.
Select the module with the necessary resources (Rooms, Desks, Parking, or Offices).
Add a new resource or edit the existing one.
Choose the necessary property in the "Rescheduling Policy" section and save the change.
The app will assess the possibility of refunding a desk, parking lot, or office booking based on the location opening hours according to the schedule. The open hours may vary depending on the role of the user who is the owner of the booking.
The public schedule's opening hours will be used to determine the cancellation timeframe for bookings owned by nonmembers and network members.
The default schedule's opening hours will be used to determine the cancellation timeframe for bookings owned by location members and administrators.
Users are informed about the rescheduling policy for the resource on the resource information page and when they are booking it.
Refund Policy
Refund policy can be set only for events in the app and determines whether event tickets for a spcific event are refundable. You can set when the user is eligible for a refund upon the ticket cancelation or restrict it.
To set the refund policy, do the following:
Navigate to the Locations > Events page.
Choose the necessary property in the "Refund Policy" section and save the change.
Manual
If a user pays with a method that doesn't support or has disabled automatic refunds (such as payment gateways other than Stripe and KakaoPay), the refund isn't automatically issued to the user upon cancellation.
In this case, administrators can manually process refunds via the payment gateway dashboard.
How to make a monetary refund manually
Set up relevant alerts on the Notifications page to be notified when customers cancel a booking or an event ticket in your app.
Locate the ID of the transaction that you want to refund in the app. You can find it on the receipt PDF by going to the user's profile on Community > Billing > Transactions > opening the necessary transaction >
View Receipt.Navigate to the dashboard of your payment gateway and locate the transaction by transaction ID.
Proceed with the refund.
If you use Stripe payment gateway, you can directly navigate to the customer's transaction page in the Stripe dashboard by going to the user's profile on Community > Billing > Stripe Customer.
Consider using credits as a payment method and a great retention tool, as credit refunds do not incur fees. Credits can be used as a payment method for rooms, desks, events, and shop products.