Your app allows two ways to refund a transaction: manual and automatic.
Payment Method | Automatic Refund |
Credits | ✓ Parking lot bookings |
Stripe KakaoPay | ✓ Desk bookings Parking lot bookings |
Other payment gateways | X |
Automatic
The automatic refund is provided according to the settings of the rescheduling policy for resources and refund policy for events.
Rescheduling Policy
Determine whether bookings can be refunded. You can allow users to get a refund for canceled bookings before the selected time or restrict it.
To set the rescheduling policy, do the following:
Navigate to the Locations > Settings page.
Select the module with the necessary resources (Rooms, Desks, Parking, or Offices).
Add a new resource or edit the existing one.
Choose the necessary property in the "Rescheduling Policy" section and save the change.
The app will assess the possibility of refunding a desk, parking lot, or office booking based on the location opening hours according to the schedule. The open hours may vary depending on the role of the user who is the owner of the booking.
The public schedule's opening hours will be used to determine the cancellation timeframe for bookings owned by nonmembers and network members.
The default schedule's opening hours will be used to determine the cancellation timeframe for bookings owned by location members and administrators.
Refund Policy
Select whether event tickets are refundable. You can set when the user is eligible for a refund upon the ticket cancelation or restrict it. The refund policy applies only to events in the app.
To set the refund policy, do the following:
Navigate to the Locations > Events page.
Choose the necessary property in the "Refund Policy" section and save the change.
Manual
Administrators refund monetary transactions via the payment gateway dashboard if they have other payment gateways connected (except for Stripe and KakaoPay).
How to make a monetary refund manually
If you want to be notified when your customers cancel a booking or an event ticket to issue a refund, set up relevant alerts on the Notifications page.
Locate the ID of the transaction that you want to refund in your app. You can find it on the receipt PDF or from the "Transactions" custom report.
Navigate to the payment gateway dashboard and locate the transaction by transaction ID.
Proceed with the refund.
Consider using credits as a payment method and a great retention tool, as credit refunds do not incur fees. Credits can be used as a payment method for rooms, desks, events, and shop products.