When the order is created, it appears on the Shop page.
Manage orders
Once a customer orders a product, administrators access the order to view the order details page:
Value | Description |
Order number | Every order has a unique number within a location (e.g., #30). |
Option | The variation of the product. |
Quantity | The quantity of the ordered product options. |
Status | The administrator set up the order status due to its readiness. There are four statuses available:
|
Buyer | Determines the person who ordered a product. |
Payment | Determines the payment method chosen by the customer. |
Configure the notifications in the app to instantly receive notifications about new shop orders.
Change order status
Only administrators can change order status. To change the status of an order, the administrator follows these steps:
Go to Locations > Shop page.
Press the "List" icon located in the top right corner.
Select the specific order from the list.
Click on the "Status" section and choose the appropriate status from the dropdown list.
Users who make an order do not receive a notification when their order status is changed.
When an administrator sets the "Canceled" status, the user doesn't receive the refund.
Search for the order
For efficient order management, you can easily find a particular order by filtering them by their status and category on the Locations > Shop > Orders page.
Searching for orders using filters is available on the web app only.
View order status
Users can view the status of their order by following these steps:
Click on their profile picture in the bottom left corner to open the Account page.
Go to the "Orders" section to view the status of their orders.
Check analytics on order statuses
Get a consolidated overview of all orders with the specific status on the Analytics page.
Open the Locations > Analytics page.
Choose a Shop dashboard.
Check the "Order by status" graph and choose the specific time periods for the overview.
