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How users order products

Learn how users order products with effortless navigation and seamless in-app shopping.

Updated over 3 weeks ago

Users can enjoy a convenient shopping experience with instant access to your products and easy payments.

Order a product

  1. Go to the Shop page.

  2. Select the desired product option, quantity, and press Add to cart.

  3. If necessary, select more products and add them to the cart, too.

  4. Press Go to cart or the "Cart" sign.

  5. Once in the cart, click Order > leave a comment if necessary, and enter a promo code to redeem a discount if they qualify for one.

  6. Select a payment option, and press Get for... button.

  7. Enter their billing details, if they haven't yet. Billing details fields appear depending on the "Require billing details" setting.

Users can view their orders by going to the Account page > Orders.

Users cannot combine items with different payment methods in a single order. If the cart contains a mix of items with “Money”, “Credits”, or “Free” payment methods, users must place a separate order for them.

Cancel an order

  1. Go to the Account page > Orders.

  2. Open the necessary order > press Cancel > confirm their choice.

Users can only cancel for a full refund if all items in the transaction qualify. If only part of the order is refundable, administrator must issue a credit note to refund specific items or the total balance.


FAQs

How do promo codes apply to orders with multiple products?


Percentage discounts

The discount applies exclusively to the eligible items in the cart. Each eligible item is discounted individually by the specified percentage.

Fixed amount discounts

The total discount amount is proportionally distributed across all eligible items based on their individual prices.

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