On the Shop page, users can easily order any of the available products.
Prerequisites
To allow users to view and order available products, follow the next steps:
Enable the Shop page via Settings > Shop and create a product category by pressing the
Createbutton on the same page.When adding a shop product, set the necessary visibility and enable the "Order" option.
How users order a product
Users can order a product by following these steps:
1. Go to Locations > Shop > select the desired product option, and press Order.
2. Select the quantity, leave a comment if necessary, and enter a promo code to redeem a discount on the shop product if they qualify for any discounts.
3. Select a payment option, and press Get for... button.
Users can view their orders by going to the Account page (by pressing a button with your profile image, initials, or the user icon on the app's main page) > Orders.
How administrators track orders
It's helpful to track orders in time so that you can deliver them promptly to your customers.
The following data is available for every order:
The product and product option title
The order sequence number
Date and time of the order
Quantity
Status
Buyer's name
Payment method and amount paid
Administrators track orders by following these steps:
Navigate to the Locations > Shop page > press the "List" icon in the top right corner to view all new orders there.
To check the orders of a specific user, go to Locations > Community > open the user > Orders.
Administrators start working on the order and change its status to "In Progress."
To clarify additional information or inform about the order ready, administrators contact users who made an order via chat or via a support ticket in the app.
When the order is processed, the administrator changes its status to "Completed."
Administrators can download a custom report per order to get a full overview of all orders for a specific time period.
Administrators can also track new orders via the Notifications page.
Our recommendations
Configure the notifications in the app to instantly receive notifications about new shop orders.
Differentiate prices for shop products and offer targeted discounts to specific users or on specific products by using coupons and promo codes.