The integration with Stripe allows for automatic refunds of monetary payments.
Users can receive a refund for canceling the following payments according to the rescheduling and refund policy:
Bookings
Event tickets
Shop orders
The rescheduling and refund policy applies only to bookings made through the member web portal and mobile apps, determining whether users are eligible for a refund.
In Spacebring, administrators can cancel user bookings, tickets, and orders at any time and have the flexibility to issue a refund or not, regardless of the rescheduling policy.
Manage automatic refunds
Administrators can enable or disable automatic refunds by following these steps:
Navigate to Spacebring > Integrations page by pressing the menu (...) next to the location's name.
Find the Stripe integration page > scroll down and manage the "Automatic Refunds" switch.
Automatic refunds are enabled by default as soon as the Stripe integration is connected.
How users receive a refund
Users initiate the refund by canceling their own bookings, tickets, and orders. Administrators can initiate refunds for others through Spacebring by canceling the bookings, tickets, and orders of other users:
Users open their room booking, desk booking, event ticket, or shop order and press
Cancel.After confirming the cancellation, the user can see a pop-up message about the refund initiated if the cancellation was made according to the rescheduling or refund policy.
The refund is processed by Stripe, and the money will be received once Stripe completes the operation.
Spacebring tracks the refund initiation, but we, as a company, aren't responsible for the success of the refund. The refund may not be issued if there are insufficient funds in the bank account or for any other reasons that are the responsibility of Stripe. The status of the refunded transaction never changes.
To check the actual result of the refund, the administrators should track it via the Stripe dashboard. Identify app transactions
See refunded transactions
Administrators and users can always access the refunded transactions.
1. Administrators go to Spacebring > Customers > select a user or company > Billing.
2. They select Transactions and see separate transactions for the successful payment for which the refund was initiated (with "Refund Initiated" status).
3. The separate transaction for the refund also appears and has the"Initiated" status.
Users can view the same information in member web portal or mobile apps. For this, they go to Locations > Membership > Payments > Transactions page.
Refunded transactions, along with the refunded amount, are displayed in the "Transactions" custom report under the "Amount Refunded" section.