Starting November 1, 2025, Spacebring has rolled out a new system for how expiring credits and day passes are charged for future bookings.
Bookings for dates in future periods are no longer charged from the user's current balance. Instead, they’re scheduled and charged from the balance for the period when the booking actually takes place.
Understand scheduled transactions
Credit and day pass charges are aligned with the subscription period in which the booking occurs.
For bookings within the current period, credits and day passes are charged immediately.
For bookings in future periods, a scheduled credit or day pass transaction is created, and the booking is charged only when the relevant subscription period begins.
Members can now book for future periods with day passes, which wasn't previously possible.
If a user's subscription is set to start on a future date, they can begin making bookings right away (only for dates starting from their subscription start).
This allows for much greater flexibility and planning, helps avoid uneven distribution of credits and day passes between periods, and lets members book ahead without using up current-period credits and day passes.
Only customers who have an active subscription that includes credits or day passes can make bookings with scheduled credit or day pass transactions.
This change only applies to users with subscriptions who make bookings with expiring credits and day passes. Event tickets and shop orders are still charged immediately at the time of the purchase. Users who don't have a subscription and pay with permanent credits are also charged immediately.
How scheduled transactions work
Bookings for future periods appear in the "Scheduled transactions" section on the customer's Credits or Day passes page first. No credits/day passes are charged immediately.
When the subscription advances to the period in which the booking takes place and renews, the user gets a balance of expiring credits or day passes for that period, and credits/day passes for the booking are automatically charged.
If credit/day pass payment for the booking is successful, administrators get a notification about a new booking created.
Example: If the current period is June 2 – July 1, and a booking is made for August 13:
It will appear under the "Scheduled transactions" section upon creation.
On August 2, the period begins in which this booking takes place (August 2 - September 1). The customer will receive a balance of credits/day passes for this period, and the booking will be automatically charged.
If the booking is edited or canceled
If the booking is rescheduled to a date that falls within the current period, it will be charged immediately.
If the booking is canceled according to the rescheduling policy, the scheduled charge will be automatically removed.
If the booking is not eligible for a refund based on the rescheduling policy, the scheduled charge will remain as "Pending" and will still be charged once the relevant subscription period begins.
If not enough credits to charge the booking
If the balance of credits/day passes at the start of the relevant period is insufficient to cover all scheduled bookings:
The soonest upcoming bookings will be charged first.
Remaining bookings will be canceled.
The corresponding credit/day pass transactions will update to the "Failed" status.
If a booking for multiple seats exceeds the member's available day passes, the entire booking will be canceled.
The booking owner will receive a push notification about the unsuccessful charge and the canceled booking.
However, if the user has permanent credits on their balance, the bookings will be charged from that balance instead and won’t be canceled.
If the subscription is canceled
If the user’s subscription is canceled before the future bookings are charged:
All scheduled future bookings are immediately canceled.
All scheduled credit/day pass transactions are marked as "Failed".
However, if the user has permanent credits on their balance, the bookings will be charged from that balance instead and won’t be canceled.
View scheduled transactions
Administrators follow these steps:
Go to Spacebring > Customers > open the necessary customer profile > Credits or Day passes.
View credit/day pass transactions in the "Scheduled transactions" section.
Members and company members follow these steps:
Go to Locations > Membership > choose Credits or Day passes in the personal or company section.
View credit/day pass transactions in the "Scheduled transactions" section.
