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Understand payment methods
Updated over a week ago

Your app supports multiple payment methods. When trying to make a booking or purchase in the app, users have different payment methods available in the "Payment" section.

Payment method

Available to

Free

Only administrators

External

Only administrators

Credits

Administrators and members

Day Passes

Administrators and members

Personal Invoice/Company Invoice

Administrators and members

New Payment Method

All users

Saved payment method (card or bank account)

All users

Free or External payment methods

  • Any location administrator can purchase or book anything for free by choosing the "Free" payment method.

  • The "External" payment method allows administrators to record payments received outside the app.

No money or credits are deducted when using the "Free" or "External" payment methods.

Credits

The "Credits" payment method appears for members and administrators if enabled in Locations > Settings page > Credits, and the price in credits is set.

There are two types of credits:

  • Personal credits are only visible to and usable by individual members.

  • Company credits are available to company members and managers.

Day Passes

The "Day Passes" payment method appears for members and administrators when booking a hot desk if enabled in Locations > Settings page > Desks and in the settings of this particular desk, and the member has a personal or company subscription.

There are two types of day passes:

  • Personal day passes are only visible to and usable by individual members.

  • Company day passes are available to company members and managers.

Invoice

The "Personal Invoice" or "Company Invoice" payment method appears for members and administrators if "Invoicing" is enabled in Locations > Settings > Billing page, and the member or company has the "Pay with Invoice" setting configured in their subscription.

There are two types of invoices:

  • Personal Invoice is only available to individual members.

  • Company Invoice is available to company managers and members, depending on settings. Manage company settings

New Payment Method

The "New Payment Method" appears for all users in the "Payment" section only if a payment gateway is connected.

Saved Payment Method

Saved credit card

If you have connected a payment gateway that supports saving payment methods, the saved card appears as a payment method for all users after they have made at least one payment in your app previously or if they manually added their card details to the app.

Saved bank account

If you have a Stripe payment gateway connected, the saved bank account appears as a payment method for invoices for all users after they have used this payment method for at least one invoice payment in your app previously or if they manually added their bank account details to the app.

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