Your app supports multiple payment methods. When trying to make a booking or purchase in the app, users have different payment methods available in the "Payment" section.
Payment method | Available to |
Free | Only administrators |
External | Only administrators |
Credits | Administrators and members |
Day Passes | Administrators and members |
Personal Invoice/Company Invoice | Administrators and members |
New Payment Method | All users |
Saved payment method (card or bank account) | All users |
Free or External payment methods
Any location administrator can purchase or book anything for free by choosing the "Free" payment method.
The "External" payment method allows administrators to record payments received outside the app.
No money or credits are deducted when using the "Free" or "External" payment methods.
Credits
The "Credits" payment method appears for members and administrators if enabled in Locations > Settings page > Credits, and the price in credits is set.
There are two types of credits:
Personal credits are only visible to and usable by individual members.
Company credits are available to company members and managers.
Day Passes
The "Day Passes" payment method appears for members and administrators when booking a hot desk if enabled in Locations > Settings page > Desks and in the settings of this particular desk, and the member has a personal or company subscription.
There are two types of day passes:
Personal day passes are only visible to and usable by individual members.
Company day passes are available to company members and managers.
Invoice
The app allows using "Personal Invoice" and "Company Invoice" payment methods for members and administrators.
Individual members can see and use the "Personal Invoice" payment method if "Pay with Invoice" is enabled in their personal subscription.
Company managers and members can see and use the "Company Invoice" payment method if "Pay with Invoice" is enabled in their company subscription. For company members, this permission is also subject to company settings.
This allows members to include payments for bookings and other purchases into their upcoming invoice rather than pay immediately.
Administrators can make bookings for another member or themselves with the "Personal Invoice" and "Company Invoice" methods, whether or not they have a subscription. Understand Invoice payment method for administrators
New Payment Method
The "New Payment Method" appears for all users in the "Payment" section only if a payment gateway is connected.
Saved Payment Method
Saved credit card
If you have connected a payment gateway that supports saving payment methods, the saved card appears as a payment method for all users after they have made at least one payment in your app previously or if they manually added their card details to the app.
Saved bank account
If you have a Stripe payment gateway connected, the saved bank account appears as a payment method for invoices for all users after they have used this payment method for at least one invoice payment in your app previously or if they manually added their bank account details to the app.
FAQs
Which payment methods are available for me as an administrator when I am making a booking on behalf of a member?
Which payment methods are available for me as an administrator when I am making a booking on behalf of a member?
When booking on behalf of a member, administrators can use the following payment methods:
Member's personal or company credits
Member's personal or company day passes
Member's personal or company invoice (if "Pay with invoice" is enabled in their subscription)
However, please note that administrators cannot directly charge the member’s card for a booking, even if the member has a saved default payment method in the app.