With the payment gateway connected in the app, users can make online payments for all products and services.
How users make payments
When trying to make a booking or purchase, users select their saved card or the "New Payment Method" option (or "PayPal", "Mercado Pago", or "KakaoPay" if these payment gateways are connected).
If users have a promo code for a discount, they enter it in the "Promo code" field. If the code is valid, the discount will be applied, and they will see the eligible discount and reduced price immediately.
3. Users are redirected to the payment page of the payment gateway. There, they can see all the payment methods your payment gateway supports and complete the payment.
3. For each initiated payment, the app creates a transaction and reflects its status, which users and administrators can check on the Billing > Transactions page.
Understand transaction statuses
Transaction Status | Meaning |
Paid | The payment has been successfully completed. The booking or purchase appears on the corresponding page in the app. |
Pending | The user has opened the payment page but still needs to complete the payment.
|
Processing | The payment attempt has been completed by the user and the app is awaiting payment confirmation from the user's bank. |
Canceled | The user opened and closed the payment page without completing the payment within 15 minutes. |
Failed | The payment was initiated by the user but was declined by the payment gateway for some reason, e.g. insufficient balance or an issue with the user's bank. Troubleshoot failed transactions |
FAQ
How can I check what payment gateway the user paid with?
How can I check what payment gateway the user paid with?
To check what payment gateway the user paid with for the booking or purchase, follow the next steps:
Navigate to Locations > Analytics > press
Create Reportbutton top right and select "Transactions" type.Set the necessary start and end dates, status, and press
Download.Find the necessary transaction and check the "Payment Type" row to see the payment gateway.