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How users pay via the payment gateway

With the payment gateway connected to the location, users can make online payments for all products and services.

How users make payments

  1. When making a booking or purchase, users select their saved payment method or the "New payment method" option (or "PayPal", "Mercado Pago", or "KakaoPay" if these payment gateways are connected).

  2. If users have a promo code for a discount, they enter it in the "Promo code" field. If the code is valid, the discount will be applied, and they will see the reduced price immediately.

  3. Enter their billing details, if they haven't yet. Billing details fields appear depending on the "Require billing details" setting.

4. In case of the "New payment method" option, users are redirected to the payment page of the payment gateway. There, they can see all the payment methods your payment gateway supports and complete the payment.

5. For each initiated payment, users can see a transaction and its status. They can check it themselves from the Membership > Billing > Transactions page.

6. Upon successful payment, users see a confirmation on their screen and receive an automated email containing both their payment receipt and the corresponding invoice.
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Administrators can check all the transactions by going to Billing > Transactions page.

Understand transaction statuses

Transaction status

Meaning

Paid

The payment has been successfully completed. The booking or purchase appears on the corresponding page in the member web portal, member mobile app, and Spacebring.

Pending

  • The user has opened the payment page but still needs to complete the payment. The transaction remains "Pending" for 15 minutes. If the customer doesn't pay within this window, the transaction automatically moves to "Canceled" status.

  • The administrator created a booking using an "External" payment method and set the status to "Pending". The transaction will remain "Pending" until an administrator updates it to "Paid" or "Canceled".

Processing

The payment attempt has been completed by the user, and the user's bank must confirm the payment.

Canceled

Failed

The payment was initiated by the user but was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the user's bank. Troubleshoot failed transactions

FAQ​

How can I check what payment gateway the user paid with?

To check what payment gateway the user paid with for the booking or purchase, follow the next steps:

  1. Navigate to Spacebring > Analytics > press Create report button top right and select "Transactions" type.

  2. Set the necessary start and end dates, status, and press Download.

  3. Find the necessary transaction and check the "Payment type" row to see the payment gateway.

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