There are two ways to pay for a personal or company invoice: manual and automatic.
Manual payment
Manual payment is required in the following cases:
A user or a company has no default payment method on the Membership > Billing page.
A user or a company has a default payment method on file, but the "Auto-pay" option is disabled for them. Manage Auto-pay
Your connected payment gateway doesn't support auto-pay.
The user receives email, push, and persistent widget notifications when an invoice is issued. All notifications include a link to the invoice details page with an option to view the invoice PDF. Users can open the invoice from the notification, enter their bank card details on this page, and complete the payment.
Alternatively, to pay the personal invoice, users go to Membership > Billing > Invoices > select the unpaid invoice > select the payment method.
To pay the company invoice, company managers go to Membership > Billing > Invoices (under the name of the company) > select the unpaid invoice > select the payment method.
Automatic payment
If a default payment method is on file, "Auto-pay" is turned on, and your connected payment gateway supports auto-pay, the system will process the payment automatically as soon as the invoice is issued.
Both individual users and company managers receive an email that the payment is complete. The email includes details about the transaction and an option to view the receipt PDF attached.
Automatic payment retries and reminders
When an invoice is issued, Spacebring automatically attempts to charge the user. If the initial payment attempt fails, a retry is scheduled to help ensure successful payment. A retry occurs under the following conditions:
Failed payment attempt: If the user's attempt to make the payment fails.
Failed auto-charge attempt: When an automatic charge for the invoice with the help of Auto-pay fails.
Missing default payment method: If a company or individual user doesn’t have a default payment method at the time of auto-charge, a retry is scheduled.
Retry process is the following:
First retry (3 days later): if the payment attempt failed or default payment method is missing, a user receives a reminder email with invoice attached and a second retry is scheduled automatically.
Second retry (3 days after first retry): if the second payment attempt failed or default payment method is missing, a user receives a reminder email with invoice attached.
After two retries, no further automatic charges or reminders will be sent. If an additional reminder is needed, administrators can manually resend the invoice.
Manage payment retries and reminders
Administrators can manage sending automatic reminders and charges in a location:
Go to the Location settings > Billing > "Invoices" tab.
Toggle the "Payment retries and reminders" switch.
The "Payment retries and reminders" switch is enabled for all locations by default.
FAQ
How can I check what payment gateway the user paid with for the invoice?
How can I check what payment gateway the user paid with for the invoice?
To find out what payment gateway the user paid with for the invoice, open Spacebring and follow the next steps:
Navigate to Analytics > press the
Create reportbutton top right and select "Invoices" type.Set the necessary start and end dates, status, and press
Download.Find the necessary invoice and check the "Payment type" row to see the payment gateway.