Invoice statuses in Spacebring show the invoice's current state in the billing process.
Invoice statuses
Spacebring has the following invoice statuses:
Status | Description |
Draft | The invoice has been created but not issued yet. |
Issued | The invoice has been issued but is not paid yet. |
Paid | The invoice has been paid—either online by the customer or marked as paid externally by an administrator. |
Voided | The invoice has been voided by an administrator. |
Invoice payment statuses
Issued and paid invoices, in turn, display their payment statuses:
Status | Description |
Unpaid | The invoice has been issued but is not paid yet. |
Pending | The "Pending" status appears when:
Depending on the outcome, the status will update to "Paid", "Unpaid", or "Failed". |
Failed | The payment was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the customer's bank. The "Failed" status appears for failed auto-charge attempts and is marked with a red triangle. |
Refunded | An administrator issued a refund for this invoice. |
Payment processing time depends on the customer's bank and the payment gateway. In some cases — especially with direct debits — processing the invoice payment can take several days. If an invoice remains in the "Pending" status for an extended period, check your payment gateway dashboard for more detailed information on the status or ask the customer to contact their bank.