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Understand invoice statuses

Updated this week

Invoice statuses in Spacebring show the invoice's current state in the billing process.

Invoice statuses

Spacebring has the following invoice statuses:

Status

Description

Draft

The invoice has been created but not issued yet.

Issued

The invoice has been issued but is not paid yet.

Paid

The invoice has been paid—either online by the customer or marked as paid externally by an administrator.

Voided

The invoice has been voided by an administrator.

Invoice payment statuses

Issued and paid invoices, in turn, display their payment statuses:

Status

Description

Unpaid

The invoice has been issued but is not paid yet.

Pending

The "Pending" status appears when:

  • The customer has opened the payment page but hasn't entered the payment details yet.

  • The payment attempt was made and is currently being processed by the customer's bank.

Depending on the outcome, the status will update to "Paid", "Unpaid", or "Failed".

Failed

The payment was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the customer's bank. The "Failed" status appears for failed auto-charge attempts and is marked with a red triangle.

Refunded

An administrator issued a refund for this invoice.

Payment processing time depends on the customer's bank and the payment gateway. In some cases — especially with direct debits — processing the invoice payment can take several days. If an invoice remains in the "Pending" status for an extended period, check your payment gateway dashboard for more detailed information on the status or ask the customer to contact their bank.

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