The invoice status in your app indicates an invoice's current state or progress in the billing and payment process.
Your app has the following invoice statuses:
Paid
Unpaid
Pending
Draft
Voided
Invoice Statuses
Status | Description |
Paid | The invoice has been paid online by the customer or marked as paid externally by the administrator. |
Unpaid | The invoice has been issued but has yet to be paid. As soon as the user pays this invoice, it will be marked as paid. |
Pending | The invoice payment is still processing. Depending on this outcome, the invoice's status will be modified from "Pending" to either "Paid" or "Unpaid" within the next 15 minutes. |
Draft | The invoice was created but hasn't been issued yet. |
Voided | The administrator voided the invoice. |
How to find the invoice
For administrators
Administrators can find the user or company invoice by following the next steps:
Go to Locations > Community > pick the desired company or user.
Open the Billing page> Invoices > locate the necessary invoice.
Also, administrators can filter unpaid invoices on the Community page by clicking on the "Invoices" column header. After that, all customers with due invoices will appear at the top of the list.
For users
Individual users or company managers can find their invoices by going to Locations > Membership > Billing > Invoices page.
