You can see a comprehensive list of all invoices across all customers on the dedicated Invoices page. This page allows you to efficiently track all invoice payments and manage invoices quickly.
View all invoices
To view all the invoices, follow these steps:
Go to Spacebring > Billing > Invoices on the left-side panel.
Use the filters at the top of the page to quickly find and manage the necessary invoices:
Status – See all invoices of the specific status: Draft, Unpaid, Paid, or Voided.
Company – See all invoices of a specific company.
User – See all invoices of a specific individual member.
Manage invoices
By clicking on a specific invoice on the Invoices page, you can quickly manage it:
For upaid invoices |
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For draft invoices | |
For paid invoices |
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For voided invoices |
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Notifications about all invoice payments appear on the Notifications page by default. If you don't see notifications about invoice payments, manage your notification settings.
How to handle unpaid invoices
Although Spacebring sends numerous automatic notifications to users when an invoice is issued, sometimes it's useful to see who has an unpaid invoice to follow up manually.
Use the "Unpaid" status filter on the Invoices page to quickly see all unpaid invoices across all customers.
Click on the invoice and use the
Resend Invoicebutton to send the customer a reminder about the due invoice payment.The customer will receive a notification from the app and an email.
How to handle failed invoice payments
Invoice payments can fail due to various reasons, such as insufficient funds, customer's bank restrictions on online transactions, or issues with your payment gateway. To promptly notice and resolve failed invoice payments, follow these steps:
Enable notifications about invoice "Payments Failed" on the Account > Notifications page in Spacebring.
Once you notice a notification about a failed invoice payment, tap on it to view the details.
Contact the customer via chat to assist them in resolving the issue or resend the invoice.