An invoice may need to be revised or may no longer be required. Depending on their status, administrators can void such invoices to preserve information about them and avoid the complete removal of their data.
Only invoices with the "Unpaid" status can be voided. Understand invoice statuses.
Void an invoice
To void an unpaid invoice, open Spacebring and do the following:
Navigate to Customers and select a user/company.
Open Billing > Invoices to see all the user's/company's invoices.
Select an invoice and click the
(...)menu top right.Click
Voidand confirm your choice.
Once you void the invoice, the user will receive a push notification and a confirmation email.
Voiding an invoice is irreversible. Once an invoice has been voided, it cannot be recovered.
If you need to download or simply view a PDF for the voided invoice, press View PDF after you void it.
The invoice void date is reflected on the PDF.
Once you void the invoice, the user will receive a push notification in the member web portal and mobile app and a confirmation email.
