An invoice may need to be revised or no longer required. To preserve information about an invoice and avoid the complete removal of its data, administrators can void such invoices depending on their status.
Only invoices with the "Unpaid" status can be voided. Understand invoice statuses.
Void an invoice
Unpaid invoices can be voided by following these steps:
Navigate to Locations > Community and select a user/company.
Open Billing > Invoices to see all the user's/company's invoices.
3. Select an invoice and click the (...) menu top right.
4. Click Void and confirm your choice.
Voiding an invoice is irreversible. Once an invoice has been voided, it cannot be recovered.
If you need to download or simply view a PDF for the voided invoice, press View PDF after you void it.
Once you void the invoice, the user will receive a push notification in the app and a confirmation email.
