Understand admin notifications
Admin notifications are alerts sent to administrators to keep them informed about location updates or other users' actions that may require their attention. These notifications are divided into two main categories:
Activities related to other users' accounts
Integration errors and disconnections
Administrators can receive and manage the following notifications:
Notification category | Notifications included |
Customers | Activities that require administrators actions on the Customers page:
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Subscriptions |
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Invoices |
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Credit packages |
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Rooms |
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Desks |
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Offices |
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Parking |
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Equipment |
|
Feed |
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Events |
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Shop |
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Benefits |
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Support |
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Integrations |
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Chats |
|
Administrators can manage notifications for users' bookings based on who created the booking:
Administrators
Location members
Network members
Nonmembers
Configure admin notifications
Administrators enable notifications they want to receive by following these steps:
Go to Spacebring > tap (...) menu next to the network name > Account.
Go to Notifications.
Toggle the necessary switches.
Nonmembers' and invoice activity notifications are enabled by default.
Administrators receive notifications only about user activities they can manage according to their permissions.
Administrators receive admin notifications via 2 channels:
Push notifications
All the enabled admin notifications always arrive as push notifications. Receive push notifications
Email notifications
Administrators can choose to receive all enabled admin notifications via email, in addition to push notifications.
For this, they to Spacebring > tap (...) menu next to the network name > Account > Notifications > enable the "Email" switch at the bottom of the page.
How administrators receive notifications
Admin notifications appear to administrators in Spacebring on the Notifications page.
Each notification includes:
The name of the user or company
Description of the user's action
Name of the service in Spacebring with which the user or a company interacted (a resource, a plan, a product, etc.)
Administrators can click on the notification to reveal additional details about the activity. Administrators can view the customers' profiles by clicking on the company/user's name.
Some notifications may not appear on the Notifications page; however, they are still received as pushes or emails and can be seen in Spacebring, indicated by a red badge on the relevant page.
Notification | Visible in Spacebring |
New requests to join | Customers |
New Feed posts | Feed |
New Feed comments | Feed |
New tickets | Support > Tickets |
Ticket updates | Support > Tickets |
Chats | Chats |
Administrators receive notifications only about other users' bookings and actions. You won't receive notifications about your own actions.
Tips
To ensure that you're staying in the loop with users' activity, we recommend the following:
Enable push notifications for Spacebring dashboard. Also, you can enable email notifications to always be notified via email in addition to push notifications.
Install Spacebring to home screen.