Understand admin notifications

Admin notifications are alerts sent to administrators to keep them informed about location updates or other users' actions that may require their attention. These notifications are divided into two main categories:

Activities related to other users' accounts
Integration errors and disconnections

Administrators can receive and manage the following notifications:

Notification category	Notifications included
Customers	Activities that require administrators actions on the Customers page: New requests to join Company members removed Users reported User accounts deleted
Subscriptions	New successful plan sign-ups
Invoices	Payments succeeded Payments failed
Credit packages	New purchases
Rooms	New bookings created by the selected users Bookings canceled
Desks	New bookings created by the selected users Bookings canceled
Offices	New bookings created by the selected users Bookings canceled
Parking	New bookings created by the selected users Bookings canceled
Equipment	New bookings created by the selected users Bookings canceled
Feed	New posts and comments under the post you created or commented on
Events	New attendees Tickets canceled
Shop	New orders purchased
Benefits	New applications submitted
Support	New tickets Updates on tickets assigned to the admin or commented by the admin
Integrations	Failures of the integration connections
Chats	Messages received by the administrators in chats

Administrators can manage notifications for users' bookings based on who created the booking:

Administrators
Location members
Network members
Nonmembers

Configure admin notifications

Administrators enable notifications they want to receive by following these steps:

Go to Spacebring > tap (...) menu next to the network name > Account.
Go to Notifications.
Toggle the necessary switches.

Nonmembers' and invoice activity notifications are enabled by default.

Administrators receive notifications only about user activities they can manage according to their permissions.

Administrators receive admin notifications via 2 channels:

Push notifications

All the enabled admin notifications always arrive as push notifications. Receive push notifications

Email notifications

Administrators can choose to receive all enabled admin notifications via email, in addition to push notifications.

For this, they to Spacebring > tap (...) menu next to the network name > Account > Notifications > enable the "Email" switch at the bottom of the page.

How administrators receive notifications

Admin notifications appear to administrators in Spacebring on the Notifications page.

Each notification includes:

The name of the user or company
Description of the user's action
Name of the service in Spacebring with which the user or a company interacted (a resource, a plan, a product, etc.)

Administrators can click on the notification to reveal additional details about the activity. Administrators can view the customers' profiles by clicking on the company/user's name.

Some notifications may not appear on the Notifications page; however, they are still received as pushes or emails and can be seen in Spacebring, indicated by a red badge on the relevant page.

Notification	Visible in Spacebring
New requests to join	Customers
New Feed posts	Feed
New Feed comments	Feed
New tickets	Support > Tickets
Ticket updates	Support > Tickets
Chats	Chats

Administrators receive notifications only about other users' bookings and actions. You won't receive notifications about your own actions.

Tips

To ensure that you're staying in the loop with users' activity, we recommend the following:

Enable push notifications for Spacebring dashboard. Also, you can enable email notifications to always be notified via email in addition to push notifications.
Install Spacebring to home screen.

FAQs

I am not getting admin notifications about certain user activity. What should I do?

Check your notification settings:
- Click the (...) menu next to your network name on the left-side panel.
- Go to Account > Notifications.
- Ensure that notifications for the specific user activity and user group you're interested in are enabled.
Enable push notifications:
- If you're receiving notifications on the Notifications page but not as push notifications on your device, confirm you've installed the Spacebring admin dashboard to your home screen: https://youtu.be/Dd4r8PWCex8.
- Also, make sure you've allowed push notifications from Spacebring in your browser or device settings.
Enable email notifications (optional):
- If you want to receive all important user activity notifications via email as well, enable email notifications at the bottom of the Account > Notifications page. This way, you will always get alerts via email alongside push notifications.

How to set sending notifications about specific user activity to a certain email address?

There are two ways to set sending notifications to a certain email address.

If the employee whose email address you want to notify is an administrator of your space:

Invite them as an administrator to Spacebring.
Set their administrator permissions, as needed, if your Spacebring plan allows for this feature.
Ask them to log in to Spacebring, navigate to the Account > Notifications page, enable the desired notifications, and then toggle on the "Email" switch located at the bottom of the page.

If you prefer not to invite the email address as an administrator to Spacebring, you can set up an automation using Zapier:

Create a Zapier automation designed to send emails.
In the "Trigger" step, select Spacebring and choose the specific user activity event you wish to send notifications about.
In the "Action" step, select your preferred email application (e.g., Gmail, Outlook) and enter the dedicated email address where you want to receive notifications.

Once set up, this Zapier automation will automatically send an email notification to the specified address every time the chosen user activity occurs in Spacebring.

Understand and manage administrators

Understand user notifications

Receive push notifications

All-new Spacebring

Navigate Spacebring