To edit a room booking, users follow these steps:
Open the booking > press
Edittop right.Make changes to the title, date, start or end time, invitees, memo, and save them.
Editing certain booking properties is restricted by the booking start time and the room's rescheduling policy and depends on the payment method used.
Bookings | Monetary | Credit |
Booking title, invitees, memo | Can be edited before, during and, after the booking. | Can be edited before, during and after the booking. |
Booking date and start time | Can be edited up to a certain time before the booking start, according to the room's rescheduling policy. | Can be edited up to a certain time before the booking start, according to the room's rescheduling policy. |
Booking end time | Booking duration can't be edited. As a result, the booking end time is always automatically selected when editing the booking start time to preserve the initial booking duration. |
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Administrators are allowed to edit all properties of the monetary or credit room booking at any time.
When users edit the booking duration, the price will be recalculated based on the price tiers for this room. The user will be notified if they are charged extra or can receive a refund upon editing the booking.
FAQs
How can users move the booking from one room to another in the app?
How can users move the booking from one room to another in the app?
Users cannot change the room when editing their room booking, but they can cancel it and recreate a new booking for a different room. To know if the refund will be automatically initiated for the canceled booking, double-check the payment method they used and the room's rescheduling policy.
If the canceled booking is automatically refunded, ask the user to create a new booking themselves.
If the canceled booking isn't refunded, create a new booking on their behalf by selecting them in the "Booker" field and choosing the "External" payment method to avoid double charging them.
If the booking was made through Stripe, in order to avoid triggering an automatic refund and incurring an extra commission, disable Stripe automatic refunds > cancel the booking > create a new booking for the user with the "External" payment method > re-enable automatic Stripe refunds.
What should I do if the customer stays in a room longer than their booked period?
What should I do if the customer stays in a room longer than their booked period?
Users receive a push notification from the app 5 minutes before their room booking ends to remind them to leave on time. However, if it happens that the customer still stays longer than the booked time, the steps to proceed depend on the booking payment method:
If the booking was made with credits, ask the customer to edit the booking and set the correct end time. The additional number of credits will be charged from their balance.
If the booking was made with money, issue a one-off invoice for the necessary additional charge to the customer.
What should I do if a customer forgets to make a booking?
What should I do if a customer forgets to make a booking?
It's best to regulate access to rooms with the access control system integration to ensure users cannot enter the room without making a booking for it. However, if it happens that the customer used the room without making a booking, you can do the following:
The app allows selecting the past time as the booking start if the booking end time is in the future. Ask the customer to make a booking with money or credits this way.
If the booking has already finished, the customer is not able to choose the past time for the booking start and end. In this case, you can issue a one-off invoice to the customer for the necessary charge or manually charge the necessary number of credits from their balance.