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Edit a room booking
Edit a room booking
Updated over a week ago

To edit a room booking, users follow these steps:

  1. Open the booking > press Edit top right.

  2. Make changes to the title, date, start or end time, invitees, memo, and save them.

Editing certain booking properties is restricted by the booking start time and the room's rescheduling policy and depends on the payment method used.

Bookings

Monetary

Credit

Booking title, invitees, memo

Can be edited before, during and, after the booking.

Can be edited before, during and after the booking.

Booking date and start time

Can be edited up to a certain time before the booking start, according to the room's rescheduling policy.

Can be edited up to a certain time before the booking start, according to the room's rescheduling policy.

Booking end time

Booking duration can't be edited. As a result, the booking end time is always automatically selected when editing the booking start time to preserve the initial booking duration.

  • Can be edited to extend the booking duration at any time before or during the booking. The additional number of credits is charged.

  • Can be edited to shorten the booking duration up to a certain time before the booking start, according to the room's rescheduling policy. The number of credits for a shortened duration is automatically refunded.

Administrators are allowed to edit all properties of the monetary or credit room booking at any time.

FAQs

What should I do if the customer stays in a room longer than their booked period?

Users receive a push notification from the app 5 minutes before their room booking ends to remind them to leave on time. However, if it happens that the customer still stays longer than the booked time, the steps to proceed depend on the booking payment method:

  • If the booking was made with credits, ask the customer to edit the booking and set the correct end time. The additional number of credits will be charged from their balance.

  • If the booking was made with money, issue a one-off invoice for the necessary additional charge to the customer.

What should I do if a customer forgets to make a booking?

It's best to regulate access to rooms with the access control system integration to ensure users cannot enter the room without making a booking for it. However, if it happens that the customer used the room without making a booking, you can do the following:

  • The app allows selecting the past time as the booking start if the booking end time is in the future. Ask the customer to make a booking with money or credits this way.

  • If the booking has already finished, the customer is not able to choose the past time for the booking start and end. In this case, you can issue a one-off invoice to the customer for the necessary charge.

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