To edit a room booking, users follow these steps:
Open the booking > press
Edittop right.Make changes to the title, date, start or end time, invitees, memo, and save them.
Editing room bookings by members and nonmembers
Editing certain booking properties is restricted by the booking start time and the room's rescheduling policy and depends on the payment method used.
Bookings | Monetary | Credit |
Booking title, invitees, memo | Editable before, during and, after the booking. | Editable before, during and, after the booking. |
Booking date and start time | Editable up to a certain time before the booking start, per the room's rescheduling policy. | Editable up to a certain time before the booking start, per the room's rescheduling policy. |
Booking end time | Booking duration can't be edited. Adjusting the start time automatically updates the end time to maintain the initial duration. |
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Editing room bookings by administrators
Administrators can edit all properties of their own or users' monetary or credit room booking at any time.
When administrators are editing the duration:
FAQs
How can users move the booking from one room to another in the app?
How can users move the booking from one room to another in the app?
Users cannot change rooms for their booking directly. However, they can cancel it and recreate a new booking for a different room. Refund for the canceled booking depends on the payment method used and the room's rescheduling policy.
If the canceled booking is automatically refunded, ask the user to create a new booking themselves.
If the canceled booking isn't refunded, create a new booking on their behalf by selecting them in the "Booker" field and choosing the "External" payment method to avoid double charging them.
If the booking was made through Stripe, in order to avoid triggering an automatic refund and incurring an extra commission, disable Stripe automatic refunds > cancel the booking > create a new booking for the user with the "External" payment method > re-enable automatic Stripe refunds.
What should I do if the customer stays in a room longer than their booked period?
What should I do if the customer stays in a room longer than their booked period?
Users receive a push notification from the app 5 minutes before their room booking ends to remind them to leave on time. However, if it happens that the customer still stays longer than the booked time, the steps to proceed depend on the booking payment method:
If the booking was made with credits, ask the customer to edit the booking and set the correct end time. The additional number of credits will be charged from their balance.
If the booking was made with money, issue a one-off invoice for the necessary additional charge to the customer.
What should I do if a customer forgets to make a booking?
What should I do if a customer forgets to make a booking?
It's best to regulate access to rooms with the access control system integration to ensure users cannot enter the room without making a booking for it. However, if it happens that the customer used the room without making a booking, you can do the following:
The app allows selecting the past time as the booking start if the booking end time is in the future. Ask the customer to make a booking with money or credits this way.
If the booking has already finished, the customer is not able to choose the past time for the booking start and end. In this case, you can issue a one-off invoice to the customer for the necessary charge or manually charge the necessary number of credits from their balance.