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Understand users' notifications
Understand users' notifications

Your app supports sending notifications to all users to notify them about the essential updates.

Updated in the last hour

There are two types of notifications in the app: account notifications and tracking notifications.

Account notifications

Account notifications inform users of various app activities originating from or relating to their own actions or accounts. Account notifications are enabled by default, and administrators cannot manage them. Examples of notifications include (not limited to):

Notifications

Receivers

When notifications arrive

New and updated requests to join a location

Administrators

Immediately when a request to join is made

New and updated Support tickets

Administrators

Immediately when a support ticket is created

New visitor requests

Members

Immediately when a visit is requested

Invoice is issued

Members

Immediately when the invoice is issued, and a banner on the Locations page until it is paid

Upcoming automatic invoice payments

Members

3 days before and immediately after the automatic payment

Credits accrued and credits deducted

Members

Immediately after the transaction

The subscription is created or ends soon

Members

  • Immediately upon subscription creation

  • 1 day before the subscription ends

Updates to own Support tickets

Members

Immediately when a support ticket is updated

Invoice is voided

All users

Immediately when the invoice is voided

New Feed posts and comments

All users

Immediately when a post is created

Reminders of room booking start and end

All users

  • 5 minutes before the meeting start and meeting end

  • Banner on the Locations page until the booking ends

Reminders of upcoming events

All users

  • 24 and 1 hour before the event starts

  • Banner on the Locations page until the event ends

Reminders of daily desk, office, or parking bookings

All users

At 9 a.m. on the day of the booking (according to your location's time zone)

New messages sent from Chats

All users

Immediately

Event is canceled

All users

Immediately when the event is canceled

Administrators can always check what notifications users get in certain cases by logging in to the app as a member/nonmember and reproducing those actions from the user's side. Explore the app from the user's side

Tracking notifications

Tracking notifications are sent only to administrators to help track activities relating to other users' accounts and receive important updates from integrations connected to this location. Receiving particular tracking notifications can be configured by each administrator for themselves on the Notifications page.

See the full list of tracking notifications administrators can receive and how to configure them here.

FAQ

Can the email notification be sent after every booking to the user?

Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. If you want users to receive email notifications for all bookings, even those not paid with money, use the integration of your app with Zapier.

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