Understand account notifications
Your app informs users of various app activities, updates, or reminders originating from or relating to their own actions or account. Examples of account notifications include (not limited to):
Notifications | Meaning |
Booking invitations | A booking is created for you, or you are invited as an invitee |
Booking start reminders | A reminder 5 minutes before the booking starts for room bookings or at 9 a.m. for desk, office, or parking space bookings |
Booking end reminders | A reminder 5 minutes before the booking ends |
Community requests |
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Subscription updates |
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Feed posts | A new feed post was created |
Feed comments | New comments under the post you created or commented on |
Event start reminders | Reminders about the event you joined 24 and 1 hour before the event begins |
Events canceled | The event you joined has been canceled |
Visitor check-ins | Your visitor has arrived and checked in through the Reception |
Visitor requests | A visitor requested a visit with you through the Reception |
New support tickets | For administrators or support managers: new support tickets created |
Support ticket comments |
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Support ticket reminders | For support managers: reminders about new unopened support tickets |
Support ticket updates |
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Chat messages | A new chat message sent to you |
Receive and manage account notifications
To ensure users are always timely notified about all the updates, the app sends account notifications to users via 2 channels.
Push notifications
Users receive all the account notifications as push notifications, except for confirmation emails, member invitations, and emails to visitors. Receive push notifications
Email notifications
Email notifications are divided into two categories:
Mandatory Account-Related Notifications. These include essential updates, such as invitations to the Community, all the updates related to users' invoices, payment confirmations, other confirmation emails configured by administrators, and visit notifications sent to visitors. Users always receive these notifications via email and cannot manage or disable them.
Optional Account-Related Notifications. These include notifications about other account-related updates that each user can manage in their account settings. See the full list of them If enabled, users receive them via both email and push notifications. If disabled, they users receive them only as push notifications.
Users manage their email notification preferences on the Account > Notifications page.
The following email notifications are enabled for new users by default.
Tips for administrators
We recommend administrators enable email notifications for the following account notifications: community requests, new feed posts, feed comments, new support tickets, support ticket comments, support ticket updates, support ticket reminders, and chat messages.
Administrators can always check what notifications users get in certain cases by logging in to the app as a member/nonmember and reproducing those actions from the user's side. Explore the app from the user's side
FAQ
Can the email notification be sent after every booking to the user?
Can the email notification be sent after every booking to the user?
Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. If you want users to receive email notifications for all bookings, even those not paid with money, use the integration of your app with Zapier.