With the payment gateway connected in the app, users can make online payments for all products and services.

How users make payments

When trying to make a booking or purchase, users select the "New Payment Method" option (or "PayPal", "Mercado Pago", "KakaoPay" if these payment gateways are connected).

2. Users are redirected to the payment page of the payment gateway. There, they can see all the payment methods your payment gateway supports and complete the payment.

3. For each initiated transaction, the app reflects its status, which users and administrators can check on the Billing > Transactions page.

Understand transaction statuses

Transaction Status	Meaning
Paid	The payment has been successfully completed. The booking or purchase appears on the corresponding page in the app.
Pending	The user has opened the payment page but still needs to complete the payment. The booking or purchase remains on the corresponding page for 15 minutes to allow the user to complete the payment. If the user doesn't complete it within 15 minutes, the booking or purchase is removed from the corresponding page, and the transaction automatically gets marked with the "Canceled" status.
Processing	The payment attempt has been completed by the user and the app is awaiting payment confirmation from the user's bank.
Canceled	The user opened and closed the payment page without completing the payment within 15 minutes.
Failed	The payment was initiated by the user but was declined by the payment gateway for some reason, e.g. insufficient balance or the issue with the user's bank. Troubleshoot failed transactions

How can I check what payment gateway the user paid with?

To check what payment gateway the user paid with for the booking or purchase, follow the next steps:

Navigate to Locations > Analytics > press Create Report button top right and select "Transactions" type.
Set the necessary start and end dates, status, and press Download.
Find the necessary transaction and check the "Payment Type" row to see the payment gateway.