With the payment gateway connected in the app, users can make online payments for all products and services.
How users make payments
When trying to make a booking or purchase, users select the "New Payment Method" option (or "PayPal", "Mercado Pago", "KakaoPay" if these payment gateways are connected).
Users are redirected to the payment page of the payment gateway to complete the payment.
Transaction statuses
Paid transactions
The payment has been successfully completed, and the booking or purchase appears on the corresponding page in the app.
Pending transactions
The user has opened the payment page but still needs to complete the payment.
The booking or purchase remains on the corresponding page for 15 minutes to allow the user to complete the payment.
If the user doesn't complete it within 15 minutes, the booking or purchase is removed from the corresponding page, and the transaction automatically gets marked with the "Canceled" status.
Ask the user to complete the payment on the payment page.
Canceled transactions
The user opened and closed the payment page without completing the payment within 15 minutes. Ask the user to initiate the payment again.
Failed transactions
The payment was initiated by the user but was declined by the payment gateway for some reason, e.g. insufficient balance or the issue with the user's bank. Troubleshoot failed transactions
FAQ
How can I check what payment gateway the user paid with?
How can I check what payment gateway the user paid with?
To check what payment gateway the user paid with for the booking or purchase, follow the next steps:
Navigate to Locations > Analytics > press
Create Reportbutton top right and select "Transactions" type.Set the necessary start and end dates, status, and press
Download.Find the necessary transaction and check the "Payment Type" row to see the payment gateway.