Spacebring lets you sell credit packages to members to upsell them, reduce small transactions, and provide a fast, convenient in-app payment method for bookings and purchases.
Create credit packages
Go to Billing > Credit packages.
Click
Create credit package.Enter the credit amount and price for the package.
Set "Expiration" to "Never" or choose a specific validity period.
Press
Save.
How members buy credit packages
Members can buy credit packages on the Locations > Membership > Credits page.
Individual members purchase them under the "Personal" section.
Company managers and members purchase them under the section with their company name.
Only members can buy credits. Nonmembers need to join your location first.
After a successful payment, the credits are instantly added to the customer's balance.
Company members (non-managers) can only purchase credit packages for their company is they have a permission to use company card or company invoice.
Credit purchases can't be canceled or auto-refunded.
Best practices
Selling credit packages can help you:
Let members buy extra credits when they run out of credits from their plan.
Encourage members to purchase packages and use credits for all bookings and purchases, thus minimizing the number of monetary transactions and reducing your payment gateway fees.
Offer a prepayment option at a discounted price to customers who don't need a full subscription but need to occasionally make bookings and purchases in your space.
To encourage purchases, consider pricing credit packages slightly below their monetary value or give members a discount on credit packages. This will prompt them to prepay in order to save money, make them committed to your space, and increase your upfront revenue.
Manage credit packages
To edit or delete a credit package:
Go to Billing > Credit packages.
Press (...) next to the necessary credit package and tap
EditorDelete.
FAQs
Where can members see transactions for their credit package purchases?
Where can members see transactions for their credit package purchases?
Upon purchasing a credit package, members can see the associated credits' accrual record on the Membership > Credits > Transactions page.
If credits were purchased by card, the transaction appears on the Membership > Billing > Transactions page.
If credits were purchased with an invoice, the new item is added to an invoice on the Membership > Billing page.
Where can administrators track credit package purchases?
Where can administrators track credit package purchases?
Administrators can enable receiving admin notifications about credit package purchases on the Notifications page.
If credits were purchased by card, administrators can see the transactions on the Billing > Transactions page.
If credits were purchased with an invoice, the new item is added to an invoice on the customer's profile. Administrators can see the invoice item by going to the Customers page > a user/company profile > Billing page.
Administrators can also use the "Payments" tab on Analytics in Spacebring to gather data about credit package purchases and analyze monthly revenue from credits.