Spacebring lets you sell credit packages to members to upsell them, reduce the number of small transactions, and provide a fast, convenient in-app payment method for bookings and purchases.
Create credit packages
Go to Spacebring > Billing > Credit packages.
Click the
Create credit packagebutton.
Type the number of credits and the price for the package.
Press
Save.
How members buy credit packages
Members can buy credit packages on the Locations > Membership > Credits page.
Individual members purchase them under the "Personal" section on the Membership page.
Company managers and members purchase them under the section with their company name on the Membership page.
Only members can buy credits. Nonmembers need to join your location first.
After a successful payment, the credits are added immediately to the member's or company's balance, and members receive a push notification confirming the purchase. Credits from credit packages are permanent — they don’t expire and remain available as long as the customer is a member.
How members pay for credit packages
Individual members
By card (if a payment gateway is connected).
Include it in their upcoming invoice if Pay with invoice is set in their subscription.
For free, if they have a 100% discount on credit packages in their subscription, or a promo code for a discount.
Company managers
By company card.
Include it in their upcoming company invoice if Pay with invoice is set in their company subscription.
For free, if they have a 100% discount on credit packages in their subscription, or a promo code for a discount.
Company members
By company card, if the company manager permitted the usage of the company card by company members.
Include it in their upcoming company invoice if Pay with invoice is set in their company subscription and the company manager permitted the usage of the company invoice by company members.
Credit purchases can't be canceled or auto-refunded.
Use cases
Selling credit packages can help you:
Let members buy extra credits when they run out of credits from their plan.
Encourage members to purchase packages and use credits for all bookings and purchases, thus minimizing the number of monetary transactions and reducing your payment gateway fees.
Offer a prepayment option at a discounted price to customers who don't need a full subscription but need to occasionally make bookings and purchases in your space.
To encourage purchases, consider pricing credit packages slightly below their monetary value or give members a discount on credit packages. This will prompt them to prepay in order to save money, make them committed to your space, and increase your upfront revenue.
Edit credit packages
To change the number of credits or price in a credit package, follow these steps:
Go to Spacebring > Billing > Credit packages.
Press the
(...)button next to the necessary credit package and tapEdit.
Make the necessary changes and press
Save.
Delete credit packages
To delete a credit package you no longer want to offe, follow these steps:
Go to Spacebring > Billing > Credit packages page.
Press the
(...)button next to the necessary credit package, tapDelete, and confirm your choice.
Deleting a credit package is irreversible and cannot be undone.
FAQs
Where can members see transactions for their credit package purchases?
Where can members see transactions for their credit package purchases?
Upon purchasing a credit package, members can see the associated credits' accrual record on the Membership > Credits > Transactions page.
If credits were purchased by card, the transaction appears on the Membership > Billing > Transactions page.
If credits were purchased with an invoice, the new item is added to an upcoming invoice on the Membership > Billing page.
Where can administrators track credit package purchases?
Where can administrators track credit package purchases?
Administrators can enable receiving admin notifications about credit package purchases on the Notifications page.
If credits were purchased by card, administrators can see the transaction by going to the Customers page > a user/company profile > Billing > Transactions page.
If credits were purchased with an invoice, the new item is added to an upcoming invoice on the member's or company's profile. Administrators can see the invoice item by going to the Customers page > a user/company profile > Billing page.
Administrators can also use the "Payments" tab on Analytics in Spacebring to gather data about credit package purchases and analyze monthly revenue from credits.