Membership plans may include discounts on different services and resources in your space as part of the plan benefits.
Discount types
Money (payments made with a card, invoices)
Credits (payments made with company or personal credits)
Set discounts in plans
Ensure you have set full nonmember prices for your products and services.
Go to Billing > Plans > edit an existing plan or create a new one.
Scroll to the "Discounts" section to apply discounts on specific resources or services (e.g., 30% off on Rooms, 50% off on Events, etc.)
This discount will be available to new subscribers only. Existing members with this plan will not receive the discount.
How customers see discounts
Customers will see discounted prices on pages where the discount is enabled and while booking these resources, both in the member web portal and mobile app. For example, if a discount is enabled for Rooms, users will see the reduced prices for all rooms.
The discount is also reflected in the users transaction and PDF receipt.
Set discounts in members' subscriptions
To help you reward long-term loyalty and fulfill specific partnership agreements, you can apply unique discounts to individual or company subscriptions.
In Customers, select a user or a company and edit their subscription or create a new subscription.
Edit or create their subscription item after pressing
Itemsand scroll down to the "Discounts" section.
Add the necessary discount and press
Save. The change takes effect immediately and if the subscription has already started, members will see the discounted prices right away.
For expiring discounts, limited-redemption discounts, or discounts on individual resources rather than the entire page, use coupons and promo codes instead of subscription-based discounts.
Notes
Discounts apply to relevant prices across all locations.
If a user has discounts from both personal and company subscriptions, the higher discount takes precedence.
To apply discounts to prices in credits, configure Location settings.
FAQs
Why was a customer able to pay with a discount if they didn’t have a subscription at this location?
Why was a customer able to pay with a discount if they didn’t have a subscription at this location?
Subscription-based discounts from active subscriptions apply across all locations. Check if the customer has a subscription with a discount at another location.