Once you create coupons and promo codes for the necessary resources, administrators and users can redeem them.
In the context of coupons and promo codes, resources include:
Rooms
Desks
Equipment
Events
Products
Credit packages
Use coupons and promo codes for resources
How administrators redeem coupons for resources
Administrators can apply coupons for rooms, desks or equipment at the checkout when making a booking for themselves or any user.
To apply the coupon, administrators select the necessary one in the "Coupon" section. Once selected, the discounted price to pay is displayed.
How users redeem promo codes for resources
Users receive promo codes from administrators and can use them at the checkout in the member web portal and mobile app.
To apply the promo code, users enter it in the "Promo code" section when making a booking or purchase. Once entered, the discounted price to pay is displayed.
Track coupon and promo code usage on resources
How administrators track coupon and promo code usage on resources
To track coupon and promo code usage, administrators follow these steps:
Go to Spacebring > Billing > Discounts page > open a specific coupon or promo code.
Check the number and list of all redemptions in the "Redemptions" section. It reflects the following details:
Customer name
The resource on which the coupon or promo code was applied
The redemption date
Alternatively, administrators can export a "Transactions" report to track the analytics of all coupon and promo code usage. The report provides information on the coupon, promo code, and discount applications across all transactions in your app.
How users view their discounts
Users can see their discount in the following ways:
Immediately at the checkout under the "Promo code" section:
In the transaction in the member web portal or mobile app:
In the transaction receipt and invoice if users paid with the "Invoice" payment method:
Notes
If administrators or members for whom the administrator is making a booking have a discount in their subscription, the administrator can decide whether to apply a coupon at checkout. If a coupon is selected, only the discount from the coupon will be applied to the payment price, regardless of whether it is higher or lower than the subscription discount.
If users have both a promo code and a discount in their subscription, they can decide whether to apply the promo code at checkout. If entered, only the discount from the promo code will be applied to the payment, regardless of whether it is higher or lower than the subscription discount.
FAQ
Why does the user see the "Promo code is not valid" error?
Why does the user see the "Promo code is not valid" error?
The "Promo code is not valid" error means that the incorrect code was entered, the promo code expired, reached maximum redemptions, the coupon was archived, or the user is not eligible for it.