Once you create coupons and promo codes for subscription items, administrators and users can redeem them.
Use coupons and promo codes for subscription items
How administrators redeem coupons
To apply the coupon to subscription items, administrators follow these steps:
Go to Spacebring > Customers page > user or company profile to whom the discount should be applied.
Select the subscription item to which the coupon should be applied.
Choose the available coupon in the "Coupon" section. Press
Savetwice.
You can apply a discount coupon to each subscription item individually. This flexibility lets you apply different discounts to different subscription items or apply a discount to only one specific subscription item and not to others.
How users redeem promo codes
Users receive promo codes from administrators and can use them in member web portal and mobile app. when signing up for a plan.
To apply the promo code, users enter it in the "Promo code" section when signing up for a plan. Once entered, the discount is applied to their first subscription payment.
If the coupon's "Duration type" is other than "Once," the discount is applied to subsequent subscription invoices for the defined period.
Only users without an active subscription can sign up for a membership plan and redeem a promo code for a discount. For members with existing subscriptions, administrators can add a coupon directly to their subscription to apply a discount.
How coupons and promo codes for subscription items work
Once a coupon or promo code is redeemed, the discount applies to the member's subscription invoices.
For new subscriptions, the discount takes effect on the subscription start date.
For existing subscriptions, the discount takes effect on the next subscription renewal date.
The duration of the discount application is determined by the coupon's "Duration type" value and is counted from the date the discount took effect.
Track coupon and promo code usage on subscription items
How administrators track coupon and promo code usage
To track coupon and promo code usage, administrators follow these steps:
Go to the Spacebring > Billing > Discounts page > open a specific coupon or promo code.
Check the number and list of all redemptions in the "Redemptions" section. It reflects the following details:
Customer name
The applicable item (plan) on which the coupon was applied
The redemption date
Alternatively, administrators can export a "Transactions" report to track the analytics of coupon and promo code usage on subscription items. The report provides information on the coupon and promo code applications across all members' invoices in your app.
How users view their discounts
Users can see their discount on the subscription item in the following ways:
Immediately at the checkout when signing up for a plan under the "Promo code" section:
In the invoice PDF and receipt PDF:
Notes
If a coupon with a "Repeating" duration type is used on a subscription with a cycle other than a "Month," the discount will still apply to all invoices generated within the period defined in the coupon's "Duration in months" property.
For example, if you apply a coupon with a "3 months" duration to a yearly subscription, the discount will apply to one invoice. Note that the discount will cover the full yearly subscription price and not just the prorated price for 3 months.