Track invoice payments
Updated over a week ago

View paid, unpaid, and failed invoices in your app.

Invoice Unpaid

Although your app sends numerous automatic notifications to users that the invoice is issued, sometimes it's useful for you to see who has an unpaid invoice to follow up manually. To view the unpaid invoices:

  1. Navigate to Community and select the "Companies" or "Users" tab.

  2. Tap on the "Invoices" column header, and all customers with due invoices will appear at the top of the list.

  3. Open a company or user's profile > Invoices > view or resend the unpaid invoice.

Invoice Payment Failed

Payments could fail for many reasons: your customer may not have a sufficient bank account balance, the customer's bank may be limiting online transactions, or something may not work in your payment gateway, and more. If your customer's invoice payment doesn't work, you may want to follow up in real-time to help them resolve the issue.

To view the invoices where payment has failed:

  1. Navigate to the Notifications page and view the recent history of invoice payments that failed.

  2. Tap the notification about the invoice to view the details.

You can also view a failed invoice payment of the particular customer on Community > select user/company profile > Payments > Transactions page.

Invoice Paid

Sometimes it's helpful to get a list of paid invoices for your finance or accounting. Here's how to do that:

  1. On your web app, go to the Analytics page by pressing the "Analytics" icon next to the location's name > tap Create Report top right.

  2. Select the "Transactions" report and tap Download to get the CSV file.

  3. Once the report is downloaded, filter it by "Paid" status.

Note that notifications about all invoice payments appear on the Notifications page by default. If you don't see notifications about invoice payments, manage your settings on the Notifications page. Understand and manage notifications

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