Self-served bookings allow your customers to book resources on their own through the member web portal or mobile app. This reduces manual work for your team while giving users fast, convenient access to your services.
This article explains why self-served bookings should be a priority and how to encourage users to make bookings by themselves from their first interaction.
Why promote self-served bookings
Self-served bookings improve both the customer experience and your operational efficiency.
Convenience and time savings
Users can book resources whenever they need, without waiting for staff assistance.24/7 access
Bookings are available anytime through the member web portal and mobile app, regardless of opening hours.Operational efficiency
Automating bookings reduces routine requests, allowing your team to focus on more valuable member interactions.Better insights
Self-service bookings help you understand usage patterns and preferences, improve offerings, and tailor marketing strategies.
How to promote self-served bookings
Use the following approaches to drive self-served bookings and reduce manual bookings.
1. Connect payment gateway
Ensure to have a payment gateway connected to allow customers to make online payments for their bookings in the member web and mobile app. Accept payments
2. Enable public visibility
Set resources (rooms, desks, etc.) to "Public" visibility so customers can browse and book.
To allow external users to contact you, set the visibility of the Support page to "Public". Get started with Support
3. Integrate with your marketing site
Add "Book a room" or "Book a desk" buttons to your website and link them directly to the member web portal or mobile app. This lets users book without contacting your team.
4. Place QR codes around your space
Add QR codes in key areas around your space (reception, common spaces) linking to Rooms or Desks pages. Users can scan and book instantly from their phone.
5. Provide promo codes redeemable via the app
Provide promo codes redeemable only through the member web portal or mobile app. This encourages users to book independently, familiarizing them with the platform and increasing the likelihood of future self-served bookings.
6. Provide clear instructions and support
Add a short booking guide to the Information page and ensure the Support page is public so users can get help when needed.
7. Promote self-served bookings through communication channels
Use newsletters, social media, or the Feed to remind users they can book independently. When users ask for help booking, share a direct booking link instead.
How users book for the first time
1. Access the member web portal or mobile app
First-time users can navigate to your member web and mobile app from your marketing website or social media channels.
2. Browse public content
By pressing Continue, users can view your public content without signing in.
3. Select a resource
Availability is shown in real time. For example, room bookings display a live calendar with open time slots.
4. Make a booking
To complete a booking, users sign in with their email and a one-time code. No passwords are required in the member web and mobile app - this makes the process quick and user-friendly.
First-time users complete a short onboarding and book for a preferred date and time.
5. Pay for the booking
Users select a payment method, apply a promo code if available, and complete the purchase via a connected payment gateway.
5. Booking confirmation
Once payment is completed, the booking is confirmed. Administrators are notified automatically, ensuring accurate tracking without manual follow-up.
Administrators receive notifications about new nonmembers' bookings and payments on the Notifications page. Find more information on how to view nonmembers' data and activity in this article.
FAQ
How to create a booking on behalf of a user?
How to create a booking on behalf of a user?
We highly recommend encouraging users to make their own bookings, as it can save a significant amount of time. However, if this isn’t feasible, administrators can book resources for customers:
Go to Spacebring and start creating a booking for the desired time.
In the "Booker" section, enter the customer's name or choose the "New nonmember" option and select the preferred payment method.