To create a ticket, follow the steps:
Go to Locations > Support page. If you don't see Support, go to the Locations > Settings page by pressing the "Settings" icon next to the location's name > Support and enable this page.
Users tap
Create Ticket.
Fill in ticket details:
Type—ticket type.
User—only administrators can see it and select for whom they want to submit a ticket.
Description—any valuable details to describe the ticket.
Media—once the ticket is created, the member can attach a photo or video in the comments by pasting it or uploading it from their device.
Press "Submit".
Tickets are visible to all administrators and requesters.
After the ticket is set to the "Closed" status, it'll be visible on the Support page for the following 30 days. If there are no updates to the ticket, after 30 days it becomes archived. You can export the list of all ever-created support tickets (including archived ones) using custom reports.