The Support page allows users to get answers to their questions and report issues. To get started, follow the steps below.
Enable Support
To enable the Support module, follow the steps:
Go to the Settings page > Support.
Enable the switch and manage the visibility of the Support page.
Your users will discover the Support page and will be able to search for answers to their questions and create support tickets.
Consider making Support your exclusive issue reporting and feedback tool. This would allow you to organize tickets in one place, follow up transparently, and make data-driven decisions with Analytics. If members deliver feedback verbally, encourage them to create a ticket in Support. Print QR codes with links to the Support page and place them all around your location.
Using this module is only available on specific plans.
Create location guides
Consolidate any helpful information about your space or app and answers to common questions in location guides.
If there are guides created and users are eligible to see them according to the guides' "Visibility" settings, they will discover the "Guides" section at the top of the Support page. This allows users to quickly find answers to their questions without contacting your team.
Select support managers
Support managers get all notifications about tickets in Support.
If no support managers are assigned, all the administrators receive notifications about new tickets in Support.
To assign support managers, do the following:
Log in to your web app as an administrator.
Go to Support >
(...)menu top right.Tap "Select Support Managers" and select an administrator.
In order to add people as support managers, first invite them as administrators.
4. Press Save.
Starting from the 4.8.5 mobile app version, support managers can only be selected from the web app and not from the mobile app. It doesn't affect notifications about support tickets, and selected support managers will continue receiving them on both web and mobile apps.