The Reception app by Spacebring simplifies visitor check-in and check-out and provides speedy registration for unexpected visitors and more.
Reception app is available as an add-on Essential, Pro, and Enterprise plans. Learn more about add-ons
Prerequisites
Ensure your subscription for the Essential, Pro, or Enterprise plans with Spacebring is active.
If you are on the Starter plan, contact us to upgrade to the higher plan and get the Reception add-on.
If your plan with Spacebring includes branded mobile apps, no ordering of the Reception app is required. Enter the Reception app and start using it immediately.
If your plan with Spacebring doesn't include branded mobile apps, contact us to order the Reception app.
Have tablets with screens at least 7 inches wide, and that support downloading Android or iPadOS apps installed in your space. Tablet requirements
Processing the order for the Reception app add-on usually takes 48 hours on weekdays. After signing the price quote, access to the Reception app is granted within 48 hours.
Configure Visitors module
Enable Visitors on the Locations > Settings > Visitors.
Select the data that visitors can use to search for their hosts in the "Host Search" section:
The host's full name (mandatory)
The host's email address
The host's phone number
The host's company name (if the host is a member of any company)
Visitors will type their host's data when they request a visit to your space.
3. Enable "Check Out" if you want visitors to check out and track their visit duration.
4. Enable "Leave Contacts" if you want to use collecting contacts too.
Enter Reception app
To enter the reception app on your tablet, do the following:
Download the Reception app from Google Play or App Store to your device.
Open the app and press "Log In."
3. Type your email as an administrator of the location in which you want to enable the Reception app and enter the confirmation code.
4. Select your network and click on a location where the Reception app must work.
5. Once selected, the screen with the check-in and check-out options will appear for you to invite visitors for registration.
6. To prevent strangers from shutting down the app and reopening your tablet, set up Guided Access on iPad or Screen Pinning on Android tablets.
Customize Reception app
The enabled Reception app immediately showcases the branded elements of your networks that you can change for all apps at once: branded web, mobile, and reception. The Reception app displays the branded following elements:
The logo of your web application
The name of the web application
The accent color
The first image you uploaded to the Settings > General page. If no image is uploaded now, then the set background color of the application will apply.
To edit the appearance of your Reception app, do the following:
If you need to edit the buttons' colors, network name, or logo, ask the owner to customize your web app.
If you need to edit the background of the visitor display, as an administrator, replace the image on the Settings > General page.
How to use the Reception app
Once enabled, administrators can use the Reception app for the following scenarios:
For the preregistered visitors, check themselves in upon arrival
For the not registered visitors, register themselves to request a visit
For the visitors to check themselves out when they leave the space
For collecting contacts of all the walk-ins
Exit Reception app
Turn off the Guided Access on iPad or Screen Pinning on Android.
Close the app by swiping it up and off the screen.
Switch from the visitor display mode to the Reception app
Administrators have access to the visitor display mode within their branded mobile apps in versions 4.8.4 and lower. In version 4.8.5 and higher, this functionality will be removed from the branded mobile apps. Instead, everyone must use the standalone Reception app for this functionality.
Spacebring customers with the branded mobile apps add-on can use the Reception app for free, as it's included in their package.
Switching to the Reception app is easy and takes less than 5 minutes:
Exit the visitor display mode by turning off the Guided Access on iPad or Screen Pinning on Android and closing the app by swiping it up and off the screen.
Enter the Reception app on the tablet for the necessary room following this guide.
The release of the 4.8.5 mobile app version is scheduled for October 2024. If you do not switch to the Reception app before October 2024, the visitor display mode on your device may stop working.