View your Spacebring subscription details
To check your subscription information, the owner should:
Click the network name in the top left corner of your admin dashboard.
Go to Network settings > Billing.
On this page, the owner can check:
Your current subscription plan and active add-ons.
The "Usage" section, which includes:
All products included in your subscription
The number of active users and locations included in your plan and add-ons
Any exceeded quantities for the current billing period
A detailed charge breakdown
Your subscription renewal date
How the subscription fee is calculated
Your subscription fee has two parts: prepaid and postpaid.
The prepaid fee is your plan base price plus add-ons in all locations. It's billed on the first day of each service period.
The postpaid fee applies if you exceed the number of active users included in your plan in a certain billing period. In this case, additional active user packages are automatically added to your next month's invoice. Understand active users
You can find the most up-to-date pricing on our marketing website: https://www.spacebring.com/pricing.
If your invoice amount is different than expected
Some considerations:
Additional locations or active user packages might have been added. These are variable, usage-based charges that are applied automatically. Review your invoice for details.
If you are billed in EUR but pay in your local currency, your bank or card issuer may apply a currency conversion fee.
If you subscribed to Spacebring in your local currency, the payment gateway Stripe may apply a currency conversion rate.
Subscription terms
All subscriptions (including the ones with the Member mobile app add-on) require a minimum 6-month commitment starting from the order date.
If you add the Member mobile app add-on later, it starts a new 6-month commitment from its purchase date.
All add-ons (except Custom MAIL FROM, Extra support session, and Test environment) apply to all locations automatically. Fees for add-ons depend on the total number of locations in your network.
If you sign up for a yearly subscription, prepaid fees are billed on a year-to-year basis, with postpaid fees are billed monthly.
Your subscription payments are charged automatically to your default payment method. We accept only:
Credit and debit cards (Visa, MasterCard, American Express, depending on the country)
Apple Pay and Google Pay
SEPA Direct Debit (a €10.00 fee applies for failed or disputed SEPA payments)
You will receive receipts upon successful payments and reminders for upcoming charges.
A contract can be provided if required by your country’s foreign economic activity legislation.
We charge €21.00 re-activation fee for disputed card payments.
If your subscription invoice remains unpaid:
After 7 days — your subscription and access is suspended
After 30 days — subscription is terminated.
FAQs
How can I check the details of our current plan and pricing with Spacebring?
How can I check the details of our current plan and pricing with Spacebring?
The owner should:
Click the network name in the top left corner of your admin dashboard.
Go to Network settings > Billing.
Can you resend us invoices from Spacebring (past or outstanding)?
Can you resend us invoices from Spacebring (past or outstanding)?
The owner can access all past and outstanding invoices from Spacebring by following these steps:
Click your network name in the top left corner.
Go to Network settings > Billing.
Click the "Billing" section > Update payment information, invoicing address, and download invoices.
Why do I see a warning that my subscription will be suspended?
Why do I see a warning that my subscription will be suspended?
This warning appears because your recent payment for the Spacebring subscription has failed, and you have a few days left to complete the payment before your subscription is automatically suspended.
To prevent suspension and ensure continued access to your admin and member portals, the owner should settle the outstanding invoice:
Click your network name in the top left corner.
Go to Network settings > Billing.
Click the "Billing" section > Update payment information, invoicing address, and download invoices.
Locate the outstanding invoice and complete the payment.
Can I delay the subscription payment and avoid suspension?
Can I delay the subscription payment and avoid suspension?
The system on our end is fully automated and, unfortunately, suspension is directly tied to non-payment within 7 days after the invoice issuance. Therefore, we don’t have a technical possibility to change this.
To avoid service interruption, try paying with a different payment method if there is any issue with your default payment method for the Spacebring subscription.
The owner can update your payment method and initiate the invoice payment once again by following these steps:
Click your network name in the top left corner.
Go to Network settings > Billing.
Click the "Billing" section > Update payment information, invoicing address, and download invoices >
Edit.
Why do I receive monthly emails about my subscription renewal it's annual?
Why do I receive monthly emails about my subscription renewal it's annual?
Even with an annual subscription, billing is processed monthly for usage-based charges (such as active users).
If you exceed your included active users, you’ll receive a monthly invoice reflecting the additional charges.
If you stay within your limits, you will still receive a monthly invoice showing a €0 balance.
Are there any ways to lower my current bill?
Are there any ways to lower my current bill?
Higher bills are often due to exceeding your included active user limit. It incurs extra charges: https://www.spacebring.com/pricing.
Click your network name in the top left corner.
Go to Network settings > Billing.
Review your included active user limit.
Click the "Billing" section > Update payment information, invoicing address, and download invoices.
Download last month’s invoice to check additional active user packages.
Download the active user list from the invoice footer if needed.
To avoid additional charges in subsequent months, we recommend you audit your customer base on the Customers page regularly. If there are members who are no longer attending your space or no longer tied to a company but still have an active member role and personal or company subscription, removing them could help reduce your active user count.