Users can download their receipts after making a one-off payment for any resource or service in the app (excluding plan sign-ups). Users can access their receipts through the following three channels:
Inbox (from the payment confirmation email)
App (by opening the necessary transaction)
Custom reports
If the payment was made for the invoice, app users can download the invoice by following this guide or download the receipt of the invoice transaction from the app or custom reports.
Download the receipt from Inbox
Only users who made the purchase can receive the receipt at their email address.
The user makes a purchase online for a booking, event ticket, or Shop order.
Once the payment is confirmed, the user receives an email confirmation about payment success with a downloadable tax receipt attached.
Download the receipt from the app
As an administrator
Go to Community and select a member/company.
Go to Billing > Transactions.
Open the successful transaction and tap
Download Receipt.
Administrators can download the receipts of users and companies invited to the Community. Invite a user
Download the receipt from the custom reports
You can always download the PDF of the receipt.
Go to Locations > Analytics > press
Create Reporttop tight.In the "Report Type," select "Transactions" type.
Select the time range, the company, the payment method, the receipt status, and press
Download.Open the report in Excel, Google Sheets, or any other app that supports it. CSV file format and find the "PDF" column.
Click on the link to the receipt you want to download from the "PDF" column, and it will be automatically downloaded.
As a member or nonmember
Go to Membership > Billing > Transactions.
Open the successful transaction and tap
Download Receipt.