Sometimes, events tend to be canceled. Administrators can always cancel an event in the app if needed.
How administrator cancels the event
Go to the Locations > Events page.
Choose the event that needs to be canceled > press
...menu button top right > pressCancel.
How users are notified about the event being canceled
If the administrator cancels the event, all event attendees will receive a push and, if enabled, an email notification that the event has been canceled. Understand and manage account notifications
Users can also check the event status on the Locations > Events page. If the event was canceled, the user will see the red label "Canceled" on the event being canceled.
Attendees will not receive a refund if the administrator cancels the event. A refund can only be initiated if the attendee cancels the ticket. Understand refunds