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Manage order status
Manage order status

Administrators can set the status of the order depending on the stage of its processing.

Updated over a week ago

The order statuses are categorized as follows:

Status Name



The order has been created but has not been processed yet. By default, all new orders receive this status by default.

In progress

The order is currently being processed.


The order has been successfully processed.


The administrator canceled the order due to any issues with it, or the customer can not proceed with the order because payment failed.

Change order status

Only administrators can change order status. To change the status of an order, the administrator follows these steps:

  1. Go to Locations > Shop page.

  2. Press the "List" icon located in the top right corner.

  3. Select the specific order from the list.

  4. Click on the "Status" section and choose the appropriate status from the dropdown list.

Users do not receive a notification when their order status is changed.

When an administrator sets the "Canceled" status, the user doesn't receive the refund.

View order status

Users can view the status of their order by following these steps:

  1. Click on their profile picture in the bottom left corner to open the Account page.

  2. Go to the "Orders" section to view the status of their orders.

Check analytics on order statuses

Get a consolidated overview of all orders with the specific status on the Analytics page.

  1. Open the Locations > Analytics page.

  2. Choose a Shop dashboard.

  3. Check the "Order by status" graph and choose the specific time periods for the overview.

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