Your app allows users to log in and out. Nonmembers, members, and administrators can log in to your app, but what they see will be determined by visibility settings and their user role.
How to log in
To log in, users do the following:
Open your app on the web or mobile and tap
Log Intop right.Enter a valid email address and press
Continue.
Enter the six-digit one-time login code sent to the email entered in the previous step.
The login code is also sent as a push notification to another device where you are logged in.
The onboarding process will be initiated for new users while existing users will be redirected to the app immediately.
How to log out
To switch to a different account on the app, log out and log back in with the desired account. It's an easy process:
Open your web or mobile app and press on the Account page.
Press (...) top right >
Log Out.
Troubleshoot logging in
If you are facing an issue with logging in, make sure to check the following:
Double-check the correctness of the entered email address. If you made a mistake, press
Wrong email?and make the correction.If you try to log in by entering an incorrect confirmation code 5 times within 20 minutes, you will see an error message about too many login attempts. The app then automatically blocks further login attempts for 20 minutes starting from the first failed attempt. To log in successfully, wait for 20 minutes and try to log in again by entering your email address and the correct confirmation code that arrives upon typing it.
If you are not receiving emails with an OTP code from the app, follow these email delivery troubleshooting steps.