Spacebring

Spacebring allows users to log in and out. What they see will be determined by <a href="http://help.andcards.com/en/articles/6842201-understand-and-use-visibility-settings" rel="nofollow noopener noreferrer" target="_blank">visibility</a> settings and their <a href="https://help.spacebring.com/en/articles/8439015-understand-users-roles">user role.</a>

To log in, administrators open Spacebring and do the following:

Enter a valid email address and press <code>Continue</code>.

Enter the six-digit one-time login code sent to the email entered in the previous step. 

1. Enter a valid email address and press <code>Continue</code>.
    
   
    
2. Enter the six-digit one-time login code sent to the email entered in the previous step. 

To log out administrators do the following:

Press the menu (...) near the location &gt;  <code>Log Out</code>.

1. Log in to Spacebring. 
2. Press the menu (...) near the location &gt;  <code>Log Out</code>.

To log in, users open the Member Web Portal or Member Mobile Portal and do the following:

1. Tap <code>Log In</code> top right.
    
   
    
2. Enter a valid email address and press <code>Continue</code>.
    
   
    
3. Enter the six-digit one-time login code sent to the email entered in the previous step. 
    


The login code is also sent as <a href="https://help.andcards.com/en/articles/8699220-receive-push-notifications" rel="nofollow noopener noreferrer" target="_blank">a push notification </a>to another device where users are logged in.

The <a href="https://help.andcards.com/en/articles/8263295-understand-the-new-user-onboarding-process" rel="nofollow noopener noreferrer" target="_blank">onboarding process </a>will be initiated for new users while existing users will be redirected to the Member Web Portal or Member Mobile Apps immediately.

To switch to a different account, log out and log back in with the desired account. For this, follow the next steps:

Press the menu (...) top right &gt; <code>Log Out</code>.

1. Go to the <b>Account</b> page.
2. Press the menu (...) top right &gt; <code>Log Out</code>.

If you are facing an issue with logging in, make sure to check the following:

Double-check the correctness of the entered email address. If you made a mistake, press <code>Wrong email?</code> and make the correction.

If you try to log in by entering an incorrect confirmation code 5 times within 20 minutes, you will see an error message about too many login attempts. The app then automatically blocks further login attempts for 20 minutes starting from the first failed attempt. To log in successfully, wait for 20 minutes and try to log in again by entering your email address and the correct confirmation code that arrives upon typing it.

If you are not receiving emails with an OTP code from the app, follow <a href="https://help.spacebring.com/en/articles/6860342-troubleshoot-email-delivery-issues#:~:text=Select%20company%20managers-,Login%20codes,-If%20a%20user">these email delivery troubleshooting steps.</a>

1. Double-check the correctness of the entered email address. If you made a mistake, press <code>Wrong email?</code> and make the correction.
2. If you try to log in by entering an incorrect confirmation code 5 times within 20 minutes, you will see an error message about too many login attempts. The app then automatically blocks further login attempts for 20 minutes starting from the first failed attempt. To log in successfully, wait for 20 minutes and try to log in again by entering your email address and the correct confirmation code that arrives upon typing it.
3. If you are not receiving emails with an OTP code from the app, follow <a href="https://help.spacebring.com/en/articles/6860342-troubleshoot-email-delivery-issues#:~:text=Select%20company%20managers-,Login%20codes,-If%20a%20user">these email delivery troubleshooting steps.</a>

Administrators

Users

Troubleshoot logging in